HR Shared Services Co-ordinator

What are key highlights of this role?

Our people are at the heart of our organisation. To enable their success and create a positive employee experience, we aim to build simple, clear and easy to use, day-to-day operational HR processes delivered with consistent levels of excellent customer service. 

The role will report to the HR Shared Services Team Leader.

What are the key duties of this role?

• Employee Life Cycle Administration: prepare, distribute and coordinate all aspects of employee administration throughout the employee life cycle. This includes creating contracts of employment for new hires, using a system called Ironclad, changes of contract for internal moves, inputting personal details when issues with employee self-service, inputting payroll changes within the monthly cycle, ad hoc employee correspondence, long service awards, leaver letters, calculation of outstanding holiday allowances, settlement agreements and reference requests.

• Probationary review process: monitor and communicate with the relevant Local HR Representatives probation and review period-end dates. Liaising with line managers to ensure forms are completed in due time and to share outcomes with the Local HR Representatives if specific performance concerns or training needs are identified. 

• Payroll Processing: Supporting our payroll team by ensuring all changes have been processed correctly and in a timely manner via HR Database (SAP) ready for payroll deadlines. 

• Leavers process: Follow the end-to-end leaver process, ensuring the system and payroll are updated in line with the leaver process.  

• Database maintenance and data integrity: maintain internal filing (electronic and paper based) and key HR database systems: SAP (master data system), employee CV system (CAROL), new starter process (Red Carpet). Regularly check the data that has been inputted to ensure that there are high levels of data integrity. 

• Benefits Advice: Supporting the reward team to advise employees of eligible benefits including Private Medical, Life Assurance and Pension schemes. Support employees to effectively use the benefits website.

• Family Leave: advise employees on Family Leave policies, prepare schedules and share with line managers / Local HR Representatives, input details into payroll database, collect MAT B1 forms to pass to payroll, track dates in family leave tracker. 

• Supporting Formal HR Processes: Assist in performance capability, disciplinary, grievance, flexible working requests, sickness absence processes as and when needed providing process advice and documentation preparation. 

• Project Management: Support the HR Operations Director and HR Shared Services Team Leader with ad-hoc project and process improvement work.

• Team support: working in a small HR Operations team you will share responsibilities evenly and support other members with their activities, covering for absence and workload fluctuations

What key skills are L’Oréal looking for? 

• Previous experience of operational HR excellence, ideally in a shared service centre, a centre of excellence or in a generalist HR Coordinator role.

• Strong attention to detail and a getting it right first-time mentality.

• Strong customer service philosophy.

• Solutions orientated, ‘can do’ mindset with the ability to work at pace, cope with ambiguity, resolve issues and improve processes. 

• Ability to understand data, draw accurate conclusions and communicate key messages succinctly.

• Excellent communication and influencing skills with experience of building relationships across an organisation. 

• Strong planning and organisation skills – with an ability to appropriately re-prioritise and change as required.

• Previous experience of using SAP, HR Resource link or other HR database preferred but not essential

• Interested in technology and new innovative ways of giving employees a better experience

Key competencies

Manages Complexity; Achieves results with integrity; Acts/Leads with human sensitivity; Interacts effectively; Innovates.

What could L’Oréal offer me?

• World class learning and development opportunities.

• Excellent benefits including pension, profit share, product discounts and a competitive salary.

• Work with some of the biggest brands in the business, and the most passionate people in beauty.

• The opportunity to be empowered and to lead the change you want to see within the biggest beauty company in the world.