Home Service Apprenticeship Programme – Wandsworth locations – May 2022

We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.

About the programme

You’ll be part of a supercharged Home Service Team who work in our customers’ homes and businesses across the UK. Your role will be to install, service and demonstrate our incredible TV and broadband products. And once the technical work is done, you’ll be excited to showcase what’s possible in a fun and inspirational way ensuring our customers receive an amazing experience every time. 

Our programme offers roles across the UK and, no matter where you join, you’ll get seven weeks of both face-to-face and virtual training to learn the skills and knowledge required for the role. And you’ll pick up the ropes from a role model by shadowing them for six months of your apprenticeship. 

As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky.  In your first four weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in this field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks. 

What you’ll be doing

Installing our TV and Broadband products in customer and business premises

Service and problem solve our equipment as you install

Ensuring Customers understand and use the technology to receive the best experience

Keeping the customer at the heart of all that we do 

Delivering the best service in the country in every interaction

Working towards targets across several business measures.

Programme facts 

This apprenticeship programme is 15 months

Level 2/3 Customer Service Practitioner Qualification

You’ll roll off this programme into a permanent position with Sky.

What you’ll need to be 

You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4) if you’re applying for a role in England.

Great at building and maintaining relationships

Passionate about Sky and hungry to learn

Collaborative and great with people

Approachable and adaptable

Attention focussed and thorough

A full UK manual driving licence (with no more than 6 points)

Flexible worker. You’ll have a set shift pattern, but it may include some bank holidays, evenings and weekends.

Your initial month of employment will our dedicated Home Service Engineering training programme. This has been designed to give you the customer engagement and practical skills needed for this role. We therefore request that no holiday is booked during this time.

The application process

First, complete our short application form by entering your details.

Once your application has been submitted you’ll be invited to the next stage (so look out for our email, you may need to check your junk mail just in case) which is a series of Situational Judgement Questions. If you are successful at this stage, you’ll be invited to complete a telephone interview.

The final stage of your application will be a digital assessment day. You’ll have the opportunity to impress us through a variety of tasks, which may include a group discussion, an individual interview, and smaller programme related exercises. 

Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.

What you’ll get

Starting salary from £21,350. We want you to feel as confident as possible when talking about our products and services, so you’ll get a iPad, mobile phone and Sky-branded vehicle. You’ll enjoy free Sky Q, 27 days annual leave and 3 bank holidays, private health and dental care, life insurance, a generous pension and a range of high street discounts. We’ll also fully fund your qualification and associated training through the programme.

How you’ll grow and be supported

Be Brilliant – How? We give you freedom. Support. The chance to try things your way – forging your ideal career path or developing something totally new. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible.

Development – Your learning and development plan has been designed to give you key learning milestones on your career journey. These could be digital activities, online webinars, or even face to face workshops.

Support Network – Whatever path you choose we’ll be right there with you. You’ll get to team up with an Apprentice who’s been there and done it and have a manager and apprentice Skills Coach who’ll stretch and guide you to where you want to go. All this plus the support of the Early Careers team who will be on hand from your first day through to the start of your post-programme career journey.

Why Inclusion is important 

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. CV’s aren’t everything. We’re more focused on who you are and the potential what you’ll bring to Sky. 

We celebrate diversity because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we should be, too.

So why wait?

We’ll keep our roles open until we have filled all positions. But things move quickly round here, so we would recommend applying early to avoid disappointment. 

If you’re successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check and pre-employment medical. 

#AtSkyYouCan

Professional qualifications achieved Level 2/3 Customer Service Practitioner Qualification

Perks

Sky branded van

Ipad and mobile phone

Sky Q, Broadband and discounted Talk – plus all the extras

Sky Pension Plan

Private healthcare and dental care

30 days holiday

Flexible working

Recognition schemes

Subsidised cafes and restaurants

And much more.

Eligibility criteria

To be considered for this programme, you’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4) if you’re applying for a role in England. Plus have a full UK manual driving licence with no more than 6 points. Please confirm if you meet these requirements.

Postcode area Wandsworth: CR4 1, CR4 2, CR4 3, SW12 0, SW12 8, SW12 9, SW13 0, SW13 8, SW13 9, SW14 8, SW15 1, SW15 2, SW15 3, SW15 4, SW15 5, SW15 6, SW16 1, SW16 2, SW16 3, SW16 4, SW16 5, SW16 6, SW17 0, SW17 6, SW17 7, SW17 8, SW17 9, SW18 1, SW18 2, SW18 3, SW18 4, SW18 5, SW18 9, SW19 1, SW19 2, SW19 3, SW19 4, SW19 5, SW19 6, SW19 7, SW19 8, SW20 0, SW20 8, SW20 9.

Open Date 06 December 2021