Agile Working Options

Unable to Offer Agile Options

Job Description Summary

To our customers, a home is so much more than just walls and a roof - it's where they live, where they and their belongings are kept safe! As a Home Insurance Customer Consultant you'll make sure that our customers receive the best policy to safeguard their precious home and belongings!

It's a highly satisfying and complex role. Like all of us, you'll put customers first and help us become the best bank for customers. It is a telephone based role with our customers calling you for support. Having the skills to listen to our new and existing customers' needs, providing the right level of information to allowing customers to make the right choice for themselves.

In our Contact Centre the majority of your day will be spent on the phone talking to our customers, providing new quotes and dealing with existing customer queries. You'll need to love communicating and establishing relationships over the phone. You will have the ability to learn and retain product information on an ongoing basis as well as using a variety of computer systems. You'll need to be able to handle customer objections and potential complaints along with ensuring you are doing the right thing for our customers by supporting the customer to find the relevant solution to their query. Previous experience in insurance is a plus but not essential as you'll receive the training you need to reach your full potential.

As a committed, dedicated member of our team you'll work 35 hours per week across a variety of shift patterns on a rota basis within our opening hours which are currently Monday to Friday 8 am - 6 pm and Saturday 9 am – 1 pm. This role requires you to have the ability to work within the Leeds contact centre for a minimum of 1 -2 days per week, as well as being able to work from home. When working from home a quiet area in a separate room, that is free from any disturbances or interruptions will be needed. An appropriate level of internet connection is required, as this role will involve you taking calls from customer over the internet using your personal wifi, you need to have a secure internet connection to ensure that you have a secure working environment whilst working from home.

Job Description

Key Accountabilities:

• Take ownership to deliver operational requirements of risk management through quality performance
• Utilise various IT applications to provide highest level of service to each customer
• Be a true advocate of our business vision & values, demonstrating this at each interaction with colleagues and customers alike
• Actively take responsibility to manage own performance and self-development ensuring continuous improvement. Whilst also ensuring your knowledge is kept up to dat.
• Adhere to TCF principles by building relationships with customers to understand their personal requirements whilst offering the right product(s) and solution(s) every time
• Positively represent Lloyds Banking Groups diverse range of products and services, highlighting features and benefits that will support the customer's requirements
• Deliver a simple, efficient and straightforward customer experience with a high level of attention to detail and accuracy, aiming to meet customer’s needs to ensure we deliver the right outcome on the first call.

At Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.