Agile Working Options

Job Description Summary

Job Description

What will you be doing?

The role of a Home Insurance Claim Advisor is to be there to support our customers when something has happened. Empathy is a key skill that is needed when dealing with our customers. We understand that a customer’s house is not just bricks and mortar, it's where they live and their belongings are kept safe – it’s their home.

It's a highly satisfying role. Like all of us, you'll put customers first and help us become the best bank for customers.

The role requires you to:

• Consistently deliver excellent customer service

• Be accountable

• Use judgement

• Make the right decision for our customers whilst keeping our business safe.

What will this involve?

• The role involves registering new and existing Home Insurance claims, either via our telephony lines or our digital platform.

• We take each customer interaction to its furthest point, ensuring the customers’ expectations are set and the right action is always being taken.

• Colleagues are required to have some difficult conversations with customers at times when claims are not covered. We are looking for colleagues who can articulate these decisions in a sensitive, compassionate way that customers can really understand.

Your Hours and Working Environment

As a committed, dedicated member of our team you will work across a variety of shift patterns on a rota basis within our opening hours which are currently Monday to Friday 8 am - 6 pm and Saturday 9 am – 1 pm.

If you are successful, you will complete a 10 week training programme while working from home, and then, you will start working from either our Tredegar Park or Copley Data Centre site, once we feel it is safe to do so.

When working from home you will need a quiet area, in an appropriate space that is free from any disturbances and interruptions. All necessary IT equipment will be provided, however you will need a secure and reliable internet connection, as this role will involve you speaking to customers and completing transactions on our systems.

Experience in insurance is a plus but not essential as you'll receive the training you need to reach your full potential.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.