Concentrix is a global leader and local centre of excellence in customer engagement.  For the right people, being part of our team exposes them to a wide range of career opportunities as we represent the best brands across almost every industry.

Working on behalf of a well-recognised Air Carrier, we speak to customers with ticket and fare queries to ensure their needs are met and they have all the information they require for their flight booking.

We are seeking a confident, proactive and responsive team to receive client calls, assess the nature of their query and provide accurate and warm solutions. 

To make a success of the role you are:

• Adept in ensuring travelers queries are resolved with accuracy and warmth
• A clear and calm telephone communicator with a professional tone
• Exceptional at paying attention to detail with proven accuracy skills

What will this role offer you?

• A convenient location in Mt. Albert; close to trains and buses
• An opportunity to work on behalf of an iconic Kiwi brand setting the tone for their customers
• Continuous growth and development opportunity

In this busy and challenging role no two days will be the same and every customer will have a different question, so you will get to think on your feet, use your initiative and have World Class systems and procedures at your fingertips.  

You must be legally eligible for full time employment in New Zealand to be considered for this opportunity and we require satisfactory previous employer references and clear criminal history police check completed as part of our standard recruitment process.

At Concentrix, we make every effort to respond to all applications. However, the volume we receive may mean we are unable to do so in a timely manner. If your application is shortlisted, you will hear from us as soon as possible.

Applicants must be at least 18 years of age, have valid right to work in NZ and pass a police check & standard pre-employment checks.