As a High Value Cash Associate you will be responsible for delivering exceptional service to the Retail teams, providing support in dealing with large and complex transactions. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis. In this role you will attend high value cash transactions and complete the required Customer Due Diligence, as well as business processes to finalise customer transactions, which includes managing and processing payments made to Harrods via Bank Transfer. This role is a combination of both customer facing interactions and office-based task.

About us

Our mission remains unchanged: to service the needs and aspirations of our customers and colleagues and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. Our team believe in working together to exceed. We are a close team who always come into work with a smiling face! We are proud to work for Harrods and we are able to build strong relationships with those who regularly use our services.

About you

You will support the Harrods Retail Teams by providing expert advice, guidance and coaching both over the phone and in person to ensure correct processes and procedures are followed and transactions completed successfully.

You understand that every interaction with a customer and colleagues counts. You go above and beyond to show people you care and take an interest in getting to know people and building strong relationships with them.

More specifically we’re looking for someone with:

• Good PC literacy (Microsoft Office essential)
• Knowledge of Anti Money Laundering legislation (preferable)
• Strong customer service focus when dealing with both internal and external parties
• Excellent interpersonal and communication skills
• Excellent time-management skills with the ability to balance
• The ability and willingness to multi-task, in a fast paced office environment
• Flexibility and readiness to adapt to changing priorities, ensuring customer experience is at the forefront of decision making
• Ability to perform duties effectively with minimum supervision and guidance
• Flexibility to work weekends as well as a mixture of early and late shifts on a rota basis.

Our promise to you

At Harrods, we pride ourselves on challenging conventional thinking and doing the seemingly impossible for customers. Share our positive approach and this will be a defining career move. You’ll gain experience across the business and have the freedom to make connections the way you want.

For our part, we’ll recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension and life insurance, staff discounts of up to 33% on Harrods’ products, 22 days’ holiday and your birthday off.  

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.