Role Purpose 

Reporting to CIO B2B, the Head of B2B Platform Engineering leads the IT teams providing strategic direction and thought leadership, as well as end–to–end delivery of solutions related to platforms within domain.  The primary purpose of this role is to ensure efficient and effective management of the Technology Platform teams and their relevant activities across multiple technologies and business domains. The role is accountable for the detailed design, development, delivery, performance, L2-L4 support and governance of all B2B Technology Platforms. 

Role Dimensions

Direct Reports: 8 

Key Accountabilities and Deliverables

• Provide Subject Matter Experts and guidance for the wider company in the context of B2B Technology Platforms domain.  
• Provide clear leadership and management to the B2B Technology Platforms team, ensuring people, knowledge and skillsets are in place and creating a collaborative culture that demonstrates a drive for continuous improvement.   
• Maintain and improves relationships with key stakeholders, peers across CIO and CTO and key vendor partners. Defines the strategic approach to understanding the needs of the business and works with team and its partners to meet these goals.  
• Develop SMART KPIs that measure the performance of the team and its delivery/support partners, ensuring that any contracted services are fit-for-purpose and value for money.  
• Own the development and deployment of service delivery and operational support strategies, translates requirements of stakeholders into delivering high quality services and platforms that support key business objectives.  
• Ensure that platform development is implemented in a secure, coherent, and consistent manner and that planned platform developments are compatible with the organisation’s existing platforms, infrastructure, and transformation goals.  
• Supports leadership in understanding the end-to-end user journey and the impact of platform faults on the overall service.  
• Foster a customer-focused approach and ensures effective team working; encouraging ownership and initiative as well as ensuring that lessons are learnt after failures.   
• Ensure appropriate governance controls are in place and maintained to comply with relevant security, regulatory and financial standards.  
• Drive strategic partner strategies across platforms and transformation.  
• Provide Level 3 â€“ Level 4 incident management services across all domain platforms ensuring business agreed KPIs are met, and continual service improvement plans are documented and actioned.  
• Work in conjunction with business stakeholders, with the objective of ensuring that the services provided are managed and measured according to the agreed contractual commitments and customer expectations.  
• Chair regular partner Review Meetings, with the support of stakeholders, with our partners account team to report and review their performance.  The main focus of the meeting will be on their overall performance in delivery of services and compliance to the relevant contracts.  
• Create and maintains a strong interlock with CIO Strategy and Architecture. Ensure technology selection and implementation aligns with architecture principles.  
• Accountable for financial planning to the companies required timetable in conjunction with the strategy team and the financial business partner  
• Manage the departments set financial budget and targets in conjunction with the Finance Business partner  

The must haves: 

• Senior line management experience within similar environments  
• Proven experience in Telecoms, Cable, or similar industry.   
• Proven ability to manage high value and complex vendor and partner relationships in a telecommunications environment   
• Understands, explains, and presents complex technical ideas to both technical and non-technical audiences at all levels in a persuasive and convincing manner  
• Proficient in ITSM processes with a strong focus on customer service excellence    
• Experience in delivering complex technology transformation programmes using SDLC methods such as Waterfall, SAFe/Agile, XP etc.  
• Proven team leadership skills (motivation, planning, delegation, control) in a fast moving and dynamic environment  
• Proven management of external partners achieving both effectiveness of the service as well as two-way collaboration and engagement.