Archives Technology & Services is responsible for the management and storage of the BBC’s catalogue of content,  this includes stores of physical material and a range of systems and products which make BBC content available to our audiences, programme-makers and partners. The BBC’s Archive grows on a daily basis, as well as looking after nearly 100 years of heritage we also develop and design new products and systems to capture and make accessible a huge variety of content.    

The Head of Archives Operations is responsible for the stores, technical and digitisation services we provide to support the BBC’s editorial, production and commercial ambitions as well as our corporate obligations. Ensuring that services perform to agreed levels in support

Role Responsibility

Responsible for stores, logistics and digitisation operational services

Lead the team to have an effective vision, and purpose, ensuring that systems and services within their remit perform to agreed levels in support of editorial and production colleagues.  Ensure continuity of service to minimize production and audience impacts

Own contracts with suppliers, negotiate and influence to hold them accountable for the terms of the agreement

Accountable for ensuring the services are properly monitored, supported and maintained, including maintaining resources and skills for resolving issues throughout the lifecycle

Accountable for the delivery processes within the teams.

Accountable for implementing (and providing guidance on) strategic changes or managing the teams in accordance with any new objectives, guidance received or developed. 

Responsible for working with BBC workplace on agreeing scope and level of property services to be provided, communicating any business or change requirements that the Archives Technology and Services area may have.  

Conduct regular benchmarking reviews of our services and products against comparable external institutions best practice

Create a culture of continuous improvement for the BBC’s archive products and library services 

Leading transformation and change programmes on how we deliver Archive products and services in order to deliver organisational efficiencies and benefits through increased automation of services and workflows 

*Please see the attached job description for full role responsibilities*

The Ideal Candidate

You will have experience in establishing services providing a range of customer-facing services and back-office functions. Putting in place appropriate monitoring and reporting for services, as well as driving a culture of delivery and service excellence within teams.

You’ll have experience working in either similar media or archive organisations at a senior level.  

You’ll be familiar with managing a spread of responsibilities from income growth to estate and facilities

You’ll be knowledgeable about media digitisation and the infrastructure required to support these services at scale

You'll have the ability to plan and forecast a budget and deliver within that budget.

You'll need the ability to understand and prioritise the needs of our users who range from programme-makers, audience members and external partner organisations.

You'll have had experience in managing a large team (c.30-60) to deliver a large, high profile, strategic service for a large media organisation.

Package Description

Band: F

Contract type: Permanent

Location: Contractual base can be London, Salford, Glasgow, Cardiff or Belfast

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.

Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.

Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to https://www.bbc.co.uk/careers/

Mae’r sefyllfa gyda’r coronafeirws yn datblygu’n gyflym, ac mae’r BBC yn awyddus i barhau i sicrhau diogelwch a lles pobl ar draws y BBC, gan barhau i warchod ein gwasanaethau hefyd. I leihau’r risg, dim ond y bobl sy’n hanfodol i’n hallbwn darlledu fydd yn cael mynediad i adeiladau’r BBC. O ddydd Mercher 18fed Mawrth ymlaen, bydd pob asesiad a chyfweliad yn cael ei gynnal o bell, nes rhoddir gwybod yn wahanol. I gael mwy o wybodaeth, ewch i https://www.bbc.co.uk/careers/