The role…

Are you ready to McFly high? Do you think you’re the right fit for our glass slipper? Or perhaps you think it’s time to get back to the classroom at Crunchem Hall as the Phantom awaits your arrival.

If you’re passionate about excellent customer service, we are looking for proactive and engaging Guest Experience Hosts to join our teams across our theatres and this could be the perfect role for you.

The Gillian Lynne Theatre, Cambridge Theatre, Her Majesty’s Theatre and the Adelphi Theatre are thrilled to be reopening their doors to Cinderella, Matilda, Phantom of the Opera and the west end premiere of Back to the Future The Musical!

This is an incredibly exciting time for us as an industry; after a full year of disruption, we are keen to hit the ground running.

The Guest Experience team are the face of our theatres and play a key role in ensuring our guests are welcomed into a safe and secure environment. The teams work across all areas of our front of house operations including our bars and retail outlets.

In many instances, you are the first person our guests will encounter during their visit and you will be expected to deliver an exemplary level of customer service at all times and drive sales throughout the building. 

At LW Theatres we strongly believe that every customer experience should be truly extraordinary.

It’s time to go Back to the Theatre!

What you’ll be doing…

- Be a key player in our exciting and diverse team of individuals to help stage the extraordinary.
- Maintain open communication with the supervisors and management team regarding operational procedures.
- Uphold our Customer Charter by putting the guest experience at the forefront of everything you do.
- Welcome our guests in an energetic and proactive manner.
- Ensure our guests are always free to enjoy their visit in a safe and secure environment by following our strict security and health & safety procedures.
- Consistently deliver the highest levels of standards and presentation in our bar and retail operation.
-Maintain great product knowledge and take an enthusiastic approach to sharing this information with our guests.
- Provide an open and approachable profile always being available for any customer queries.
- Supporting the Supervisors in maintaining a smooth operation in your designated area of the building.
- Increasing your knowledge of all things LW Theatres, enabling you to provide a thorough and comprehensive level of service.
-Assist the Supervisors and Managers in achieving licensing objectives of responsible service of alcohol; allergen legislations, hygiene practices and other applicable management arrangements.

What we need…

- Previous customer facing experience.
- Previous experience of working behind a bar would be helpful, but not essential.
- Passion for exemplary levels of customer service.
- The ability to build a strong rapport with guests and colleagues in an engaging and professional manner.
- A calm and efficient approach when presented with fast evolving incidents.
- A team player who is comfortable working as part of a family of individuals.
- A “can do” attitude with the ability to adapt to the fast pace of live theatre.
- A self-motivating, conscientious approach; with an eye for detail.
- Take pride in LW Theatres dress code.

Deadline for applications: Ongoing
Salary: Â£9.85 per hour
Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.
At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

We are also open to discussing opportunities to work flexibly.

This role may close early if a sufficient number of applications are received.