The role…

Are you dedicated to creating incredible guest experiences? Do you take pride in delivering the highest possible standards?

At Theatre Royal Drury Lane, we are thrilled to launch our newly restored venue alongside the opening of Disney’s ‘Frozen- the Musical’. We’re currently recruiting Guest Experience/ Auditorium Retail Team Members for a range of contracts across the show schedule, which will run evening performances from Wednesday to Sunday, with matinee shows on Thursday, Saturday and Sunday.

The Guest Experience team are the face of our theatres and play a key role in ensuring our guests are welcomed into a safe and secure environment. The teams work across all areas of our front of house operations including our bars.

If you have a passion for theatre, and creating memorable experiences for our guests, this could be the job for you.

What you’ll be doing…

- Consistently deliver the highest levels of standards and presentation across our bar and retail operation.
- Be immersed in putting our guests at the heart of everything you do by delivering exceptional customer service.
- Ensure that any tasks undertaken are delivered with the highest standards of quality and presentation.
- Be proactive when presented with guest feedback, collaborating with your supervisor when necessary to ensure any queries are resolved and you have exceeded the guest’s expectations.
- Have an encyclopedic knowledge of our building, from its history to its facilities and everything in between. Be ready to share this wealth of exciting information with our guests at any moment.
- Be an expert in anticipating what our guests need, whether that be directing them around the building or helping them to their seat or sourcing a programme.
- Monitor the auditorium during performances to ensure that nothing detracts from the guests’ enjoyment of the show.
- Ensuring you collaborate with colleagues, sharing ideas and keeping up to date on information.
- Assist your supervisor in checking key areas throughout the performance, always ensuring that these areas are compliant and in the best possible condition.
- Be proactive and engaged in the day to day operation, hold a professional persona in tune with the Company’s policies and procedures.
- Conduct bag and ticket checks by following company practices whilst providing a warm welcome to our guests.
- Have a thorough understanding of the evacuation procedure as well as protocols in other emergency scenarios.
- Take part in weekly health and safety training, reacting proactively in scenario based exercises and asking questions when unsure.

What we need…

- Dedicated to customer service, a people person
- Bar experience/ sales would be beneficial but is not essential  
- Excellent interpersonal skills
- Excels in a team-driven environment
- An enthusiastic and can-do attitude
- A razor sharp eye for detail
- An excitement to constantly learn and develop
- A willingness to work in and around our newly restored Destination venue around ‘Frozen – the Musical’s’ show schedule running evening shows from Wednesday through to Sunday with a matinee show on Thursday. Saturday and Sunday.

Salary: Â£10.75 per hour

Deadline for applications: 15th Dec 2021

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

We are also open to discussing opportunities to work flexibly.

This role may close early if a sufficient number of applications are received