Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann’s, Lipton, Wall’s, PG Tips, Ben & Jerry’s, Marmite, Magnum and Lynx. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace”

Customer Development (Sales) makes sure that shoppers can find our brands, wherever and whenever they want them. We are responsible for building and growing relationships with our customers, predicting tomorrow's shopping trends and identifying exciting new ways to make Unilever products stand out in a crowded market. ​ Customer Development is where it all happens; whether it’s working with Supply Chain to get stock on shelf at the right size, price and for the right shopper occasions, or with Marketing to drive new campaigns forward and selling to our retailers. ​

We care about our world, and our Customer Development team are a crucial part of decoupling our sustainable growth from our environmental impact. Working with our customers, they are the brand discriminators, predicting and guiding tomorrow’s shopping trends, as well as pioneering the role of business as a force of good in the world. We love what we do, and we focus on four pillars: Own it, Be different, Do what you say and ultimately love your customer. ​

JOB PURPOSE:

In Unilever Professional (UPRO) our purpose is ‘making clean and cleaner’s matter’.  We are passionate about hygiene and cleanliness.  We want to make the lives of our cleaners as safe and as easy as possible – by providing world class cleaning solutions for their business.

We operate across the globe and will soon become a €1Billion business unit. Not only is the Home Care Professional business of high strategic importance for Unilever – it is one of the fastest growing channels in Unilever with immense growth potential to go even further. 

We are looking for an experienced Global Operator Account Manager who has deep understanding of B2B operator needs and a passion for hygiene and cleanliness! In this role you will be the thought leader and executional expert in knowing how to unlock growth in all focus operator channels.  You will use your industry knowledge, expertise, deep customer relationships and our world-class product portfolio, including Persil, Domestos, Cif, Seventh Generation and Comfort to win incremental business for Unilever Professional.

Come and play your part on this amazing journey....

KEY RESPONSIBILITIES:

Strategy leadership  

• Understand and use local insights to develop a channel Customer Development strategy that is communicated and delivered through the local Unilever Professional Country team.

• Work closely with Front of House specialists in our categories to identify operator needs, right for the channel.

• Convert operator needs to concept stage and work collaboratively with Marketing, Research & Development, Supply Chain and Customer Development teams in realising these ideas for the customer. 

• Provide accurate and honest benchmarking of our portfolio offering and go-to-market approach versus best in class competitors.  Lead the process end-to-end to ensure we provide the most compelling hygiene and cleanliness solution.

Direct Account Management  

• Create and manage an extensive network of relationships leading to direct international leadership of appropriate customers. Winning new contracts and retaining existing, aligning local resources as required. 

• Track contract renewal dates ensuring that all opportunities are tackled either at a global or local level.  

Global Leadership of local managers 

• Be the “go to” person for Unilever Professional global operator customers.  Develop deep knowledge of the channel, a clear understanding of the strategy and an ability to make things happen. 

• Provide outstanding leadership and coaching for local Customer Development team on the ground - coordinating our local efforts in to become the undisputed leader globally. 

ALL ABOUT YOU:

Leadership Behaviours

• Be obsessed with understanding the local needs of consumers & operators, first hand.

• Resilient and determined, loves winning 

• Keeps cool under pressure and proceeds with a strong sense of urgency

• Able to galvanise the organisation internally to meet the needs of the customer

• Professional and seasoned and knows what it takes to win and gets the inside to support the outside reality

Relevant Experience                            

• A well-seasoned sales professional, with extensive experience selling to global operator groups. 

• Directly brings knowledge of the channel and access to key customers  

• Hygiene/Cleaning/Cleanliness background preferred 

• Experience in working in an international environment  

• Able to build relationships with internal and external networks and leverage these for maximum business impact  

What We Offer

Not only do we offer a competitive salary, but also our pension scheme, an annual bonus, a free gym, a staff shop and shares. You’ll get the opportunity to work directly with our renowned and exciting brands in a flexible and agile environment. We strive to achieve a family-friendly culture and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

NOTE

In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London to house the employees who currently work in 100 Victoria Embankment in Blackfriars, Lever House in Kingston, Unilever House in Leatherhead and Graze in Richmond. We are creating our own Unilever sustainable, agile work environment, purposefully bringing us together in our own Unilever ecosystem. The campus is due to be completed in December 2023 and will consist of two interconnected buildings, as well as landscaped surrounding areas.

RECRUITMENT FRAUD

Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money.

In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs.  These types of attacks are becoming more common as more people are looking for employment in the economic climate.

How is Unilever tackling this?

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.

What can I do?

If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them to the IT Services Desk via Una Live Chat.

Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!