erman or Spanish or French speaking (Native) and English are essentialFully remote and based in EuropeStart date: ASAPThe Driftrock Customer Success team is looking for a German or Spanish or French Speaking Customer Success Account Manager who is enthusiastic about helping brands deliver better marketing campaigns and making ads something people want to see.Using our software platform, we help brands drive more leads and sales by making it easy to capture customer data across the web, tracking leads to purchase, and building insights from these datasets.

This helps our customers to deliver useful marketing messages across advertising, messenger chats and websites for full lifecycle marketing, whilst also protecting customer privacy.If you’re a confident, self motivated individual with big ambitions, then this could be the role for you.Who We Are @ Driftrock:We’re a team of 18 people and growing.Our Customer Success Team consists of 6 people, meaning you'll be able to have a huge impact on the culture and practices of the team.We're a remote first company, giving you flexibility to work in the way that’s best for you.We work with some of the world's biggest advertisers such as BMW, Honda and Volkswagen, as well as some of the world's leading media agency groups, such as GroupM and Dentsu Aegis. 

We are working 100% remotely.What we do on the Customer Success team:We work closely with our customers to help make sure they’re provided with first class support, alongside strategic advice and guidance on how to get the most out of the Driftrock platform.We’ve got the technical skills and know how to take new customers through the Driftrock on-boarding process, and help train them on an on-going basis.We act as the main point of contact for our customers, and operate as the key channel of communication between Driftrock and the customer.

Who we are looking for:

You’re vigilant and proactive.You can organise and run face to face and online training sessions with customers, providing on-going support and guidance.You’ll be able to build on relationships with our tech partners such as Facebook, LinkedIn, Google and Snapchat.You’ll be able to work collaboratively with our dev team by sharing client feedback and suggestions, helping to refine our product offering and platform.You’re someone who knows how to keep projects and clients on track, helping them grow and see even more benefits from the Driftrock platform.Either German or Spanish or French native with English skills are essential for this roleRequirements1+ years of experience in a customer/client facing role at a SaaS company.Experience in building and managing Client Relationships, delivering strategic advice and recommendations, and examples of high retention and growth developed from your client’s business.Commercial awareness; demonstrable experience of identifying growth opportunities in a client base.Great understanding of the digital landscape.

Technical competence and understanding of the SaaS market.A willingness to learn new tools and skills.Understanding of digital marketing and how different channels fit into the whole marketing picture for clients.Excellent presentation and communication skills.Demonstrable project management experience.Organised and structured approach to managing clients.A confident team player and professional self-starter with a “can-do” attitude.Comfortable in a fast-paced and constantly evolving environment.Experience of working well from home; you know what it takes to self-motivate and optimise your working environment.BenefitsYou’ll have the option to work remote and make use of flexible office hours.

Holidays entitlement of 24 days, increasing a day each year, capped at 28.An open culture where we learn from each-other and together.Budget to attend conferences or courses to further your development.Budget to purchase books to improve your skills.Flexibility to take courses or time on personal goals.We have a 6 monthly personal review process meaning to help you set goals and increase your pay based on what you achieve.We will not be considering any recruitment agencies for this role."By applying for this job you hereby give us permission to store your data on our secure applicant tracking system and to contact you with regards to Driftrock job opportunities.

We process your data for recruitment purposes only. We would like to keep this data until our open role is filled. When that period is over, we will either delete your data or inform you that we will keep it in our database for similar future roles for subsequent 12 months.Here’s a link to our privacy policy: https://www.driftrock.com/privacy-policy/. In this policy, you will find information about our compliance with GDPR (data protection law.)

 You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data.You have the right to lodge a complaint about the way we handle your data with the UK supervisory authority (Information Commissioner’s Office) or you can contact our DPO at dpo@driftrock.com for more information or concerns.”