Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Digico is a key initiative to provide attractive and competitive products with an excellent customer experience through the development of new IT support systems and innovative features and pricing through Agile development methods.  

As a Functional Analyst in DigiCo you will work closely with Capability Managers and Owners to understand and elaborate their requirements into detailed Features and Functional User Stories which deliver value to BT’s customers and internal users. You will be responsible for ensuring clarity in requirements and translating business needs into the necessary platform functionality which will deliver value. You will work with process and service designers, user experience experts, and solution architects to define sufficient detail within a Capability’s feature set to enable detailed elaboration and decomposition into user stories and technical tasks.

The Functional Analyst plays a critical role in driving clean demand into the delivery engine of DigiCo, and brings together expertise in business analysis and knowledge of the DigiCo propositions and platform context to define clear requirements which are easily understood by development teams.

You'll have the following responsibilities

• Elicit and Understand the business requirements from the Capability owners relating to development of the product/capability

• Develop high-level user stories and work with the Delivery Squad Technical Product owner and Technical Business Analysets to translate and detail these into fully refined User Stories.

• Understand how features are implemented via multiple stories across the Delivery squad delivering different capabilities and be the guardian on how the multiple distributed stories together implement the features, understanding the dependencies across squads

• Review User Stories with the architects and engineering teams to ensure the business goals are understood

• Support the the Proposition and Capability Owners to prioritise the backlog where required and bring in the cross team view of how featuers are implemented. 

• Work with the test and implementation teams to ensure that business requirements are continually taken into account and support the definition of the test approach for a given feature 

• Provide first level validation along with the Delivery Squad Technical Product Owners of the stories and the features being built. 

You'll have the following skills & experience

• Ability to use  compelling customer-driven insight to unlock creative customer experience improvements.

• Stakeholder management: proactively and continuously engage with stakeholders on an informal, as well as formal basis.

• Comfortable working in ambiguous situations and able to spot original, breakthrough ideas.

• Driven by curiosity, with an inquisitive nature to learn, test, and experiment with new ideas, methods and ways of working.

• Functional analysis skills to enable the capture and breakdown of well formed requirements and priorities.

• Critical thinking skills to enable the articulation of requirements, trade-offs and priorities.

• Stakeholder management: ability to manage and influence stakeholders with competing priorities

• Proven track record in Business Analysis within a complex change environment.

• Strong relationship building, across both business and technical stakeholders.

• Comfortable working distributed teams

• Full understanding of software development life cycle.

• Experience and understanding of Lead to Cash (L2C) processes

• Extensive experience and knowledge of agile methodologies and best practices

• Significant experience as a Product Owner or Business Analyst  in agile delivery projects/programmes

• Experience with backlog management tools such as Jira/ Confluence

• Experience in User story writing, INVEST Criteria, Story boarding

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

- Competitive salary 

- World-class training and development opportunities

- 25 days’ annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!