As a Key Account Support Manager, you’ll work as part of a team of problem solvers, collaborating on complex business issues from strategy to execution. Key responsibilities include providing expertise across six key capabilities:

• Developing account strategy 

• Embedding account disciplines

• Developing and maintaining relationships

• Business development best practices

• Responding to proposals (RFP/RFI/RFQs)

• Leveraging marketing campaigns 

The role will also include the following responsibilities:

• Assist the Lead Partners on your assigned clients by owning and driving the development of the account growth strategy

• Manage the account planning process for each assigned client including a client needs assessment, related lead and opportunity identification, relationship mapping, and sales budget 

• Organize and manage ongoing business development account meetings, including management of the client opportunity pipeline and other reporting as needed

• Develop and maintain a strategic relationship map for all key client contacts and associated PwC relationship owners and drive the execution of plans for expanding and strengthening key client relationships

• Actively follow up on business development activities, leads, and opportunities with the client team, ensuring accurate and up to date information in Salesforce

• Support the execution of the firm’s client satisfaction processes and surveys on your assigned accounts

• Help the team develop and test our value propositions/win themes and ensure that these are woven through all proposal and pursuit deliverables

• Assist in the management of proposal (RFP) responses for assigned clients, through the use of effective kick-off meetings, facilitating bid/no-bid decisions, developing and managing the proposal project plan, orals support/preparation, and completing win/loss debriefs

• Be a champion of the firm’s standard business development methodology (Pursuit) and the use of sales best practices within your assigned clients

• Be an advocate and trainer for Salesforce, promoting its effective use, and support practice staff with advice and assistance on best practices

• Ensure Salesforce opportunity and contact records, dashboards, account plans and relationship maps are current and accurate

• Understand the firm’s marketing plans and ensure the account team leverages marketing activities and content that relate to your assigned clients, proactively identifying campaigns and thought leadership that are relevant to the account strategy

• Attend relevant industry and PwC events, network with clients and targets, and build relationships

Experience and skills you’ll use to solve

• A successful track record in providing effective B2B sales support to key accounts, understanding and driving client value propositions 

• Expertise in developing account strategy and plans

• Previous experience with sales best practices and methodologies. Formal training in a B2B solution selling methodology is an asset 

• A proven ability to confidently build and maintain strong relationships at different levels within an organization

• Previous experience working with CRM systems and strong reporting skills

• Previous experience in developing and managing proposals in competitive processes, leveraging best practices and effective propositions to drive an increased win rate

• A team player with experience building consensus

• Effective project management and organizational skills with a high level of attention to detail

• Experience with cloud based technology platforms including G Suite and Salesforce an asset

• University or college degree with a desire to pursue a career in sales, account management, or pursuit management is preferred