Join our team and experience a rewarding work environment with skilled and supportive teammates.  We are currently accepting resumes from organized and team-oriented individuals who are looking for a career as a Collections and Credit Manager at our Edmonton Leasing location.

The Credit & Collections Manager is responsible for managing the day to day operations of the credit and collection team.  Working with the team for guidance and advising on collecting the maximum amount of overdue accounts from customers within approved authority limits. They are also responsible for following established procedures for processing receipts, cash, etc. ensuring effective, efficient, and accurate financial and credit administrative operations.  Also verify and post accounts receivables transactions to journals, ledger, and other records. Some of the job duties will include but are not limited to:

• Managing the day to day operations of the credit and collections team
• Collections, dispute resolution, order release and credit investigations for a broad spectrum of customers.
• Contact customers to secure payment, follow up on overdue balances and resolve issues.
• Maintain detailed online documentation of collection action taken and correspondence between customer (external and internal) regarding issues impacting payment
• Research and analyze accounts e.g. payment habits, sales history, and previous collection steps to determine the most effective means of collections.
• Review and release blocked orders throughout the day to encourage sales and mitigate credit risks.
• Work with various departments within the business to resolve customer issues relating to initial booking of orders, delivery of goods/services and fulfillment of projects. This requires in-depth knowledge of cross functional units and processes.
• Act as a point of contact for the cash application team relating to payment allocation, including follow-up of unresolved debit notes and invoicing disputes.
• Reconcile customer accounts, short payments, and NSF cheques.
• Perform related clerical functions within the credit department such as filing, recording information, preparing reports, checking credit applications, setting up new accounts, and assisting other staff with duties as required.
• Establish and maintain effective working relationships with both internal and external customers.
• Professional communication and appropriate etiquette always required
• Prepare third party collection data.
• Review weekly Trial Balance for High o/s balances or irregularities within time parameters establish by company.
• Form collection strategies to mitigate customer objections in making timely AR payments.
• Investigate collection problems and advise customers on corporate AR policies and procedures.
• Processing and evaluating credit applications.
• Ensuring the confidentiality of all financial files.
• Development and maintaining all policies and procedures of the Credit and Collection department.

DESIRED SKILLS AND EXPERIENCE

DESIRED SKILLS AND EXPERIENCE


• Completion of a Business or Accounting program.
• Minimum 3 years of experience in collection/credit management with proven good track record
• Energetic and friendly, with excellent verbal and written communication skills.
• Ability to prioritize and organize workload in a fast-paced environment.
• Excellent attention to detail with the drive to meet tight deadlines.
• Proficiency with CDK, as well as ADP accounting software.
• Knowledge and experience with MS Word and Excel.