Full-time Client Service Officer - Registration & Records

Full-time Client Service Officer - Registration & Records

Job Overview

Location
Ottawa, Ontario
Job Type
Full Time Job
Job ID
118242
Salary
$ 31 - $ 35 Per Hour Salary
Date Posted
1 year ago
Recruiter
George Melissa
Job Views
238

Job Description

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:

Registration and Records (Beth Monette)

Position Type:

Full-Time Support

Salary Range:

$30.56-$35.42-Hourly

Sc heduled Weekly Hours:

36.25

Length of Contract:

n/a

Posting Information

Employees who are full-time internal candidates, as defined by the Support Staff Collective Agreement, will be given first consideration.

Please note: jobs are posted until 12:01 am on the job closing date.

Job Description:

***Please note that applicants must submit their application by the evening before the closing date mentioned above. The posting closes at 12:01am on the morning of the closing date***

Reporting to the Manager, Registration and Records the incumbent is responsible for the administration related to the admission, registration and graduation of students. In order to achieve this, the incumbent is required to make decisions, participate in communicating a wide variety of information, maintaining detailed academic records and processing financial transactions. The incumbent is a subject specialist on admissions assessments, registration, student record progression and graduate validation. They play a key role in the promotion of goodwill between the college community and our clients. They must ensure that all possible assistance is provided to students to facilitate their education and future employment.

Required Qualifications

  • Minimum two (2) year post-secondary Diploma;
  • Minimum three (3) years full-time related clerical experience in a client service environment with demonstrated progression; experience working with databases;
  • Excellent communication skills, both oral and written, and well developed listening skills;
  • Excellent client service skills; diplomacy and sound judgement is essential;
  • Ability to foster effective working relationships, supporting the teamwork structure both internal and external to the unit;
  • Proven planning skills and decision-making abilities;
  • Ability to analyze complex situations;
  • Excellent organizational skills and attention to detail;
  • Ability to identify, participate and implement lean process improvements;
  • Ability to multi-task under pressure and to meet inflexible deadlines;
  • Ability to respect confidentiality;
  • Ability to take initiative and work both independently and in a team environment;
  • Sound computer and keyboarding skills including experience with the MS Office Suite;
  • Knowledge of a Student Information System would be considered an asset;
  • Experience working in an intercultural environment would be considered an asset;
  • Experience working in a Registrar’s Office in a post-secondary institution would be considered an asset;
  • Experience with Admissions and Registration in a post-secondary institution would be considered an asset.
  • This position is paid at Payband G
  • Vacancy is for P01453
  • Work hours Monday to Friday 8:30 am to 4:45 pm

This job requires occasional or regular onsite work.

Job ID: 118242

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