Who We Are PRO Unlimited is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30 years, PRO Unlimited offers the industry’s first holistic platform for the modern workforce. PRO’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals.

 At PRO, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. About the Role The role of a Field Services Consultant (FSC) is crucial in ensuring all accounts are sufficiently staffed: the FSC provides temporary coverage ranging from Client Services Consultant (CSC) level up to Program Manager (PM) level, covering for planned absences, holidays and ad hoc requirements. Due to the nature of the role, the FSC must be able to adapt to different working environments, teams and practices, building a reputation as a trusted and reliable resource. Due to the nature of the role, the FSC may be required to travel, sometimes for extended periods and with little notice, ensuring our market leading clients receive an outstanding and seamless level of service. 

The role involves working closely with representatives from the clients’ key corporate functions, taking briefings from hiring managers and liaising with third party suppliers to ensure roles are filled promptly and efficiently using ‘Wand’, our award winning, market leading software. Day in the Life A typical day may involve briefing suppliers, arranging interviews, discussing candidates with hiring managers and carrying out induction meetings for new starters – so strong organization, good communication and a positive attitude are essential As our clients often operate globally, this may involve working with clients and workers all over the world, so a consideration of different time zones and working practices is essential. 

What You Will Do

 â€¢ Provide coverage to any field role (CSC – PM) as required 

• Maintain strong knowledge of all of PRO’s services – payroll, staffing desk, IC compliance, CCS, lifecycle (full training will be provided) 

• Develop expert knowledge of WAND, and adapt this knowledge to any working environment

 â€¢ Quickly develop an understanding of each client, their processes/SOPs, pricing structure and contract with PRO – maintain own records to ensure smooth assimilation and ensure take time to develop understanding when entering a new client 

• Apply sound judgement and good decision-making skills when handling critical Employee Relations issues, requesting support and guidance as require 

• Ensure agreed screening and pre-employment checks take place in line with client requirements • Maintain accurate and complete records for all in-scope worker

 â€¢ Manage the end-to-end engagement of client-sourced talent with current client group including ensuring the worker is correctly processed through PRO payroll 

• Work efficiently with approved staffing desk suppliers to maintain relationships 

• Ensure appropriate information has been gathered to assess whether the worker is an Independent Contractor and carry out relevant checks to ensure compliance (utilizing PRO expertise as required)

ʉۢ Provide great customer service support to client group

ʉۢ Conduct critical training with all end users related to co-employment, harassment prevention, etc to ensure compliance and mitigate risk, when applicable

ʉۢ Ensure consistent, and thorough communications to all involved parties What You Will Need

ʉۢ Remote working but travel is expected across UK and EMEA

ʉۢ Strong academic record

ʉۢ Three years of experience working in a relevant area such as sales, marketing, staffing industry operations, HR/recruiting or customer service

ʉۢ Good understanding of Agency Workers Regulations and how they apply to contingent workers

 â€¢ Good practical knowledge of employment law’ 

• Good communication skills

ʉۢ Excellent customer service skills

 â€¢ Working knowledge of a second language is an advantage 

• Able to sit at desk for extended periods of time and to travel both between company building’s and to different client sites: this included national and international travel What PRO will Offer You At PRO Unlimited, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. PRO offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails PRO will offer you a competitive benefits package, including a great PTO package, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more PRO encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community If this role isn’t for you Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit www.prounlimited.com/pro-company/careers/