Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The primary responsibility of the Field engineer is to handle tickets assigned to the zone and to resolve as quickly and efficiently as possible

You will be the foundation of the new field team structure and you will own and drive all of the activity within a zone and work with you counterparts in the zone and 3 Ireland to deliver for your area. You will be main part of  BT’s support to 3 Ireland and must ensure we provide excellent levels of customer service at all times. The role will involve a number of technical and administrative activities such as analysing data from the trouble ticketing system to determine best action to take, liaising with various 3 back office teams, resolve issues efficiently, actively engage with BT third party contractors and respond to customer queries and manage SLA’s. You will be expected to act with professionalism and integrity when working with customers and colleagues.

Our Field Engineers cover the whole of Ireland so you can be based from a number of locations and cover a Zone.

You'll have the following responsibilities

The Field engineer will have end to end ownership of all activities on sites in their zone including change control and, will feedback site information to help Three Ireland improve service insight and site databases.

You will work closely with all team members in the zone to meet KPIs, reduce repair times, improve network reliability, and improve customer experience.

Actively log into ticket system and pick up open faults in your area- managing them end to end to resolution

Stock management – van and rollout stores to be tracked and replenished as required

Based in a zone but will work across zones if required

Own approximately 100 sites

Carry out health checks/ preventative maintenance when on site and report back any defects

Approve changes in area

Be on call – 1 week in 5 or 6 (receiving On-call allowance and any relevant overtime)

You'll have the following skills & experience

Experienced telecoms engineer able to work on all aspects of the 3 Ireland network (including DC power supply, Radio Frequency (Radio Base Station and transmission) and Optical)

Ability to act independently, or to collaborate with others or escalate as required through defined escalation processes.

Be a climber, or be prepared to undertake training, as majority of issues will be at height as the network topology evolves

Customer skills, be able to handle customers and set expectations on behalf of BT

Ability to work well under pressure

Strong organisational skills

Continuous improvement will be key to improving our service to 3 Ireland

Benefits

Here at BT Ireland, our purpose is to Connect For Good and to have a positive impact on people, planet and society. We’re very proud of our accreditations as a Healthy Place To Work (Great Place To Work Institute) and as a Responsible Business leader (Business in the Community/NSAI).

One of our highest priorities is being a diverse, equitable and inclusion organisation, and our aim is to foster a sense of belonging among employees and to support everyone to reach their potential with us.

Other great benefits include:

Competitive salary and bonus

Company van and tooling provided

BT Ireland Pension Scheme – 5% BT contributions

Life Assurance from 1st day of employment – 4x salary

We provide healthcare cover & permanent health insurance (income continuance)

You’ll have the opportunity to buy BT shares

Discounted BT products – like free broadband if our service is available at your address

Access to excellent training tools, programmes and communities to help you connect, learn and grow.

Encouragement of Flexible working – locations and hours of work

There’s also great support for working parents

22 days annual Leave (rising to 25 days with length of service) + bank holidays and an opportunity to buy up to five more days every year

Opportunities to do volunteering – we like it when our people do good things and we’re committed to supporting this

We also have a subsidised social club

About BT

In Ireland, we operate globally and deliver locally, serving multinational corporations, indigenous exporters and public sector organisations in every segment of the Irish economy, as well as other major communications providers through our wholesale channel. Our portfolio is a powerful combination of cloud services, global networking, IT integration, carrier voice and data services, contact centre solutions and professional security expertise, enabling customers to solve complex business communications requirements on a global scale.

In Customer Service, we exist to serve our customers and allow their businesses to be successful by delivering leading edge technology and ensuring it operates successfully at all times. The technology we provide allows Businesses & People to go about their daily lives and is crucially important in the many sectors we serve including; Tech, Financial Services and Life Sciences.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about Careers at BT Ireland

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!