At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Field Dispatch Advisor

Location: Newbury with blended home working/office approach applies to this role. 
Salary: Competitive
Hours: Shift role working 2 days, then 2 nights followed by 4 days off rotation (7am-7pm and 7pm-7am)

COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.

Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to constantly improve customer experience.

What will you be doing?

You will ensure that the field force are working as efficiently as possible, reducing travel, continuously improving utilisation/jobs per day. Interacting with Field based colleagues and their line management to ensure maximum availability. Working with customers within the parameters of the Work Force Management System to meet access needs, whilst ensuring the system has minimal human intervention.  The role has an element of exception / jeopardy management working across multiple internal outlets including Networks, Delivery, and Maintenance.  All system tasks are time bound and there is a responsibility to ensure we hit all departmental KPI’s and OLA measures with feeder areas. The department requires 24x7x365 cover, which will be covered by Vodafone standard staggered hours and shift patterns.

Who are we looking for?

• Advanced level of Excel
• Experience in a Customer facing role
• Knowledge of WFM Solutions – experience with Oracle Field Service Cloud
• Experience of working in an Agile culture
• Able to adapt to change
• Experience within a scheduling environment 
• Proactive team player

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

Together we can

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »