Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

You'll be supporting the Facilities & Property Manager in providing reactive and pre planned maintenance services. This will encompass building fabric, grounds maintenance, housekeeping, specific engineering services and on site waste management. In accordance with laid down procedures and safe working practices.

To act as a key customer contact supporting the Facilities & Property Manager. Responsible for ensuring that the planned and reactive maintenance is delivered to the agreed standard across the country. In addition, to engage with LOBs in order to comply with BT Facilities Services waste management policy.

This role will primarily work in the Dublin area but there will be occaisional requirment for travel to other BT locations across Republic of Ireland, any additional hrs will qualify as overtime. You will have a business use van so a full driving licence is required. 

You'll have the following responsibilities

Delivery of the physical workplace experience in multiple customer locations

Delivering our service commitments, maintaining high standards of HSA and a secure workplace, control cost, drive service improvement activity and improve customer satisfaction.

Work in line with BT Facilities Services Health & Safety policy, ensuring that safe systems of work are adopted at all times whilst creating a safe working environment for our customers and colleagues alike.

Ensure compliance with all processes and procedures, statutory requirements, engineering standards.

Provide a planned and reactive maintenance service as instructed, ensuring that operational standards, process and procedures are followed.

Building and sustaining effective relationships within the customer organisation, proactively updating customers with regard to status of incomplete planned and reactive tasks.

Report risk, loss or defect to the line manager for corrective actions

Ensure upkeep of all site safety procedures and compliance

Ensure job closures are completed in timely manner.

Ensure Site Activity Log books are completed in a timely and accurate manner, and are maintained in accordance with procedures.

The effective management of consumables, van stock, tools and equipment

You will carry out varied general maintenance tasks including but not limited to: general building fabric maintenance and repairs, handy man works, painting and decorating, domestic plumbing maintenance/repairs, general electrical repairs to required electrical standards, general logistics as required, office moves/ meeting room set-up, basic grounds maintenance duties and housekeeping duties to a high standard. Where any relevant training or certification is required, we'll provide this to ensure you're qulified and meet H&S requirmeents.

Other relevant duties consistent with the general requirements of our technical services delivery as directed by the Facilities Team Lead.  

You'll have the following skills & experience

Mechanical, Electrical or Plumbing background (apprentiship qualification or above) with experience in facilities maintenance. Anticipated you would have a basic understanding of these trades - we'll be able to put you through any relevant traing in other trades as long as you have a background in one of the above.

Able to demonstrate competence in the required tasks typically undertaken within building/Estates maintenance.

Have a background in Maintenance, Facilities or Building Services and a willingness and aptitude to learn new skills.

Fully conversant with all relevant HSA requirements and their effective application.

A good standard of verbal and written communication skills.

Appropriate knowledge of Health and Safety and environmental requirements related to delivery of the assigned tasks, including manual handling awareness, legionella awareness, PASMA, IPAF, asbestos awareness, roof working.

Pro-active approach and diligent, with an eye for quality and attention to detail, acting with a sense of urgency to put things right for customers.

The ability to constructively challenge established thinking and implement new practices or approaches for the benefit of customers and BT Facilities Services.

Computer literate.

A full driving licence also essential as you will be provided with a work van.

Benefits

Here at BT Ireland, our purpose is to Connect For Good and to have a positive impact on people, planet and society. We’ve very proud of our accreditations as a Healthy Place To Work (Great Place To Work Institute) and as a Responsible Business leader (Business in the Community/NSAI).

One of our highest priorities is being a diverse, equitable and inclusion organisation, and our aim is to foster a sense of belonging among employees and to support everyone to reach their potential with us.

Other great benefits include:

Competitive salary

BT Ireland Pension Scheme – 5% BT contributions

Life Assurance from 1st day of employment – 4x salary

We provide healthcare cover & permanent health insurance (income continuance)

You’ll have the opportunity to buy BT shares

Discounted BT products – like free broadband if our service is available at your address

Access to excellent training tools, programmes and communities to help you connect, learn and grow.

Encouragement of Flexible working – locations and hours of work

There’s also great support for working parents

22 days annual Leave (rising to 25 days with length of service) + bank holidays and an opportunity to buy up to five more days every year

Opportunities to do volunteering – we like it when our people do good things and we’re committed to supporting this

We also have a subsidised social club

About BT

In BT Ireland, we operate globally and deliver locally, serving multinational corporations, indigenous exporters and public sector organisations in every segment of the Irish economy, as well as other major communications providers through our wholesale channel. Our portfolio is a powerful combination of cloud services, global networking, IT integration, carrier voice and data services, contact centre solutions and professional security expertise, enabling customers to solve complex business communications requirements on a global scale.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!