Job description
The Facilities Team require a full time person for a 51 week contract working Monday-Friday.

The jobholder will be required to undertake a range of duties covering the reception, switchboard and facilities helpdesk.

The jobholder will be required to work 35 hours a week on a varied shift rota between 07:45-17:30, Monday-Friday, across our two London receptions. Due to the nature of the role not all flexible working options can be accommodated however some Working From Home is possible, but not guaranteed.

The main responsibilities of the role are to: 

• Assist customers with reporting problems, faults and hazards
• Record help desk jobs in Concept (our call logging system) ensuring they are categorized and assigned correctly
• Confirm room bookings ensuring the appropriate room set ups and equipment are booked
• Greet visitors to the Bank, check ID, issue visitor passes and liaise with the host
• Route a variety of switchboard calls from members of the public and internal staff to the correct person/department
• Process locker requests/returns
• Carry out a range of administration tasks on a daily/weekly/monthly basis

The jobholder will be expected to deal with all calls and visitors in a calm, customer focused and professional manner in their role as the first point of contact to the Bank’s external customers.

Role Requirements
Minimum Essential Criteria

• Excellent customer service skills including being able to respond sensitively and confidently to customer requests from all levels within the organisation
• Clear and bright telephone manner
• Excellent interpersonal skills, warm, professional and confident manner
• High level of accuracy and attention to detail
• The ability to multi-task and perform well under pressure
• The ability to think on your feet combined with practical problem solving
• Good organisational skills and the ability to prioritise effectively
• Able to work equally well within a team or independently
• Positive attitude
• Adaptable and comfortable working within a changing environment
• Excellent IT skills and the ability to learn new IT systems quickly are essential as the jobholder will be required to use a varied range of software
• Clear and precise written and oral communication skills

Training will be provided on all the software packages used by the team

Desirable Criteria

• Experience of Concept call logging system
• Reception experience
• Switchboard operator experience