Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

The Opportunity

We need to tell a brilliant and compelling story that sets out our digital agenda and builds the reputation of BT Digital within the wider digital community. 

That’s where you come in. As the external communications manager, you’ll be responsible for a few big things:

• To build and protect the reputation of BT Digital with external stakeholders and audiences 

• Develop and implement impactful communications programmes to support our digital communications strategy, to influence a wide variety of external stakeholders through a broad range of channels - from national press and analysts to online digital communities and social media. 

What you'll be doing

• Work with our PR agency to review a wide range of press, social media, customer, and policy requests and manage the request to the best possible outcome. 

• Build and maintain strong relationships with key journalists that influence perceptions of BT Digital in trade, national and regional media. 

• Develop and execute proactive campaigns, activities and announcements that support broader company objectives.

• You will watch trends that affect our business and that are of general interest to our audiences, and report on them to a range of stakeholders internally as well as use them to inform our communications activities. 

• You will provide communications counsel to a range of internal stakeholders and establishing yourself as a trusted advisor to key internal contacts that we support every day, from subject matter experts to Directors and MDs. 

• You’ll be responsible for challenging default thinking on media and communications strategy, pushing the usual boundaries with creative thinking that sets a new tone for BT Digital.

• You’ll bring that same spirit of creativity to execution, developing and maintaining a wide range of external communications content, from images and video for our website and social media channels, to fact sheets and background documents.

• You’ll be a key member of our crisis management function, which does occasionally require out-of-hours support and is responsible for assessing and responding to crises across all channels.

Who you are

• Minimum 3-5 years working in a fast-paced, press office environment either in-house or at a PR agency 

• Understanding of the UK media landscape and established relationships, or the proven ability to build key relationships, with relevant media

• Track record of landing successful proactive campaigns

• Background in and passion for technology or telecommunications a significant plus 

• Excellent writer, with experience writing reactive media statements, features, press releases and content for social media

• Logical, curious, detail-oriented – ability to analyse complicated situations and communicate them in a clear and understandable way

• Ability to spot a story and ability to tap into our key audience’s passions

What we can offer you

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Option to join the Healthcare Cash Plan

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!