We are new, knowledgeable, competitive, progressive, proactive, effective. We are here to deliver not only freight, but superior customer service and growth for our clients.
At Avance we look at freight a little differently…
We don’t see it as simply the movement of goods from here to there – something much bigger. To us it’s the mechanism that brings product to people. Everywhere, all the time. It’s what keeps our economy ticking. It’s the back bone of enterprise and commerce – the facilitator of trade. It creates choice for consumers and opportunity for business.
It’s what our modern world is built on. This is what freight means to us, it’s why we do it the way we do. 

It’s why we care as much about where our clients are heading as where their goods are going.

 The entrepreneurial nature of this role would see yourself as a key point of contact for your own portfolio of export clients. Your role is to manage their export supply chains. Responsible for driving operational excellence and customer service initiatives, you are an extension of our client’s businesses, delivering superior service by managing their supply chains with efficiency and productivity. Following your own strict disciplines and standards you take ownership and pride to constantly deliver a reliable and consistent experience.

 Your key focuses will be:

- Assisting with all things operational to your client portfolio, covering export sea and air.
- Liaising and managing other stakeholders (local partners, overseas agents, carriers, regulatory bodies) with regards to order receipt, bookings, co-ordination, monitoring and tracking, and on-time uplift and delivery.
- Closely collaborating with internal Operations and Customs Clearance teams to ensure compliance of documentation and timely export-clearance is achieved.
- Accurate and timely registration, updating, invoicing and closing of export freight files in Cargowise One System.
- Proactively providing clients with up to date information on shipments via phone, email, scheduled status reports and visibility of shipments through the Online Client Engagement Platform.
- Building relationships with clients, suppliers and partners based on trust and integrity, inclusive of off-site visits when necessary.

 Your experience includes:

- To support our exceptional growth we're seeking both freight forwarding experience as well as individuals wishing to get into the industry. 

- Cargowise experience if available. Either way, full on-the-job training will be provided. 

- Computer literate with Microsoft Office Suite – intermediate level or higher.
- Good numerical and analytical ability – Excel experience at intermediate level or higher.
- Ability to build sustainable and long-term relationships with suppliers, agent and clients.
- Excellent problem-solving ability and decision making.
- Ability to work under pressure and with minimal supervision.
- Excellent written and verbal communications.
 

Your personality traits include:

- Strong work ethic, ambitious and hungry to succeed

- Inquisitive and a quick learner
- Strong organisational skills
- Attention to detail
- Strong interpersonal skills

- Confidence to pick up the phone and deal with clients / partners / suppliers / agents
- Proactive and a team player
- Knowing when to put your hand up for help
- Eager to contribute during brainstorming sessions