Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Within BT Enterprise we are scaling our adoption of Design Thinking, Lean Start-up and Agile methods to power product innovation, transforming experiences to deliver more value to our customers.

As an Experience Designer, you’ll be part of our growing Experience Design (XD) Chapter hands-on designing complex products and services for BT, EE and Plusnet and driving positive customer and business outcomes.

You will run human-centred design activities within cross functional product squads and projects, working closely with designers, user researchers and product owners.

You'll have the following responsibilities

Set the vision for the target experience and bring to life for all stakeholders.

Understand, analyse and map journeys and processes.

Use design research techniques to uncover customer needs and pain points.

Hands-on design of end-to-end services and journeys.

Support product owners in defining objectives & key results including user-centric measures

Support product owners to scope solution delivery based on value, and iterative and incremental approaches, including defining minimum marketable product.

Be an ambassador for human-centred design practices within and beyond BT, EE and PlusNet.

You'll have the following skills & experience

Skills:

Development of service blueprints, customer journey maps, use scenarios, user flows, stakeholder maps and personas.

Stakeholder management within the context of design activities.

Capturing user stories and acceptance criteria definition – ideally in an agile environment.

Interpreting evidence about users to understand behaviours and define user needs to propose services that meet their needs.

Collaboratively develop ideas facilitating sketching, prototyping and iterative design.

Communicating ideas and explaining design decisions clearly.

Communicating complex information and processes across organisational boundaries to build a shared understanding.

Experience:

XD, CX, UX or Service Design.

Applying Design Thinking activities within agile and waterfall projects.

Planning and facilitating design workshops with teams and cross-functional stakeholders.

Working at pace using Agile and Lean design methods to create a shared understanding og the experience ambition within complex cross-functional teams.

Contributing to design patterns and standards, identifying reusable service patterns.

Leading design of experiments within the build > measure > learn loop.

Defining unmet needs of people who may not use our services.

Designing inclusive and accessible services.

Benefits

Competitive salary

10% on target bonus

25 days annual leave (plus bank holidays an dincreasing with tenure)

Pension scheme (up to 10% BT contributions)

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products and services

#ExperienceDesign

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!