At Sainsburys, we believe that our customers and colleagues should be at the heart of everything we do, which is why we’ve put them at the centre of our vision, to help our customers eat better, and to make Sainsburys a place colleagues love to work.

Within Experience Design, were responsible for driving that vision, working with a variety of talented experts to create beautiful experiences across all our brands, from Sainsburys Groceries, to Argos, Habitat and Tu. Were extremely agile, working seamlessly with other teams and using data to empower every decision we make, following a test and learn approach to problem solving to ensure we deliver fantastic experiences for our customers that add real value, at pace.

Not only that but were on a mission to change the way customers shop with us, both digitally and physically, by creating relevant and inspiring experiences that keep customers coming back again and again. You’ll be a key part of making that a reality, identifying ways that we can use the huge amount of data we have to empower colleagues to give customers an industry leading experience when they need it most. Imagine if every experience you had with Sainsburys Group was personalised to your every need, from the content you see on our Groceries app, to the automated responses through Alexa and our Chatbots, or the advice our colleagues give when you call the helpline.

About this role

You’ll be responsible for creating the best experiences for our customers and colleagues – working closely with designers, developers, product managers and data teams to build a shared vision, and then delivering against this in a pragmatic way.

You should have a strong UX background, able to research and understand how various complex systems work together, then use your design skills to create beautiful UI and prototypes that effectively communicate how we can bring this to life for our colleagues. And of course, data will be at the heart of every decision you make, speaking to colleagues often and validating your concepts with our end users.

You’ll approach things in a balanced way, considering outcomes, design principles, analytics, customer insight and business requirements. You’ll be thinking how designs can be translated across all channels, and for all users, such as our Contact Centre colleagues. Along the way, you’ll confidently present and document your designs. And as part of the wider CXD team, you’ll proactively share your journey and learnings with others.

Application good to knows

To be considered we’ll need to see your previous work. We’re interested in your whole process; how you approach problems, generate ideas, test with customers, push around pixels and iterate on what you’ve put out into the world. Here’s some tips on what we’re looking for in your portfolio: https://medium.com/sainsburys-digital-experience/experience-design-portfolios-what-we-look-for-at-sainsburys-1ace9c422d2

You don’t need to worry about having a fancy website that you’ve built yourself – although if you do that’s great. You can use Google Slides or put together a PDF – it’s totally ok. What’s most important is that you’re showing your work clearly and thoughtfully.

Worried your experience doesn’t quite match? We’d encourage you to drop us a message or go ahead and apply anyway – we like to keep an open mind.

What you need to do

• Develop imaginative and creative concepts for Sainsbury’s group digital products, services and propositions
• Follow and test and learn approach, using data to back up your decisions and creating MVPs that allow us to learn quickly.
• Working in scrum with a multi-disciplined team of designers, developers and product owners, create customer-centric design concepts that are validated through user research and testing
• Use a range of inputs, including interaction, brand principles, analytics, customer feedback, usability testing, technology and business requirements to develop informed and logical solutions
• With support of your product team and Design Lead, consider the wider Sainsbury’s digital ecosystem and CXD strategy when designing to ensure we are creating joined-up experiences
• Design in line with and contribute to Sainsbury’s design system and style guide
• Undertake elements of research and user testing and interpret results to inform design solutions
• Work with a cross-functional team to deliver designs, user flows and journeys
• Clearly communicate your ideas and rationale to stakeholders and product teams alike

What you need to know

• Proven experience as a UX or product designer working on digital products and services
• A conceptual approach and an eye for detail
• Experience working in an agile environment alongside designers and developers
• Understanding of designing using Adobe, Sketch, Figma and prototyping with tools like InVision
• Experience with interpreting insights from user research and keen to learn more
• Experience of responsive design
• Experience of user testing and usability testing
• Ideally having experience designing for colleagues as well as customers
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What you need to show

• A beautiful portfolio showcasing your UX knowledge on large brands – or the desire to work for one
• A passion for user-centred experience design, as well as an understanding of accessibility standards
• Excited by the opportunity to influence Sainsbury’s digital creative capability
• Excellent communication skills
• Strong interest in the latest design trends and technologies
• Excellent organisational skills
• Confidence in networking and building relationships with stakeholders
• The ability to understand how complex systems work together, or the interest in doing so
• What decisions I can make
• Design decisions that improve the colleague’s and customer’s digital experience

Resources available to me

• The wider CXD team Designers, Principal Experience Design Manager, Design systems team and Design Research Team.
• Engineers, Product Managers, Agile Coaches

In return you’ll get:

• Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat
• Holiday allowance
• Bonus scheme
• Pension plan
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Flexible working and job share conversations are encouraged. Across our multi-brands, we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture. If you’re reading this, even if you’re not 100% sure you’re there with your experience, we’d still love to hear from you. If you’d like to find out more head to Sainsbury's Digital.