Hi there – we’re Nectar, the UK’s largest loyalty scheme with over 17 million customers. We’re part of Sainsbury’s Group but our brand has its own playful personality. We work closely with some of the UK’s favourite brands like Argos and eBay, along with 100s of other partners from retail to travel and everything in-between.   

We’re on a mission to reimagine the future of loyalty. Think of personalised offers and playful experiences across all our brands and channels. Our customers are ever more app-engaged, and we’re excited about the possibilities that brings.  

Our ambitions are greater still. Nectar Connect uses open banking to give customers the opportunity to get more value for their money through our partners. Our new Insight Platform is helping colleagues and business partners to better manage our product range, setting the trend in offering customers ever more enticing, healthier and more sustainable product choices. And we’re providing our partners with new ways to engage with customers on platforms including Google, Facebook and Instagram.  

Nectar flows through our business from where we source our products to customers’ homes and we’re transforming the relationship we have with our customers and partners. Join us and make life a little sweeter for millions of people across the UK. 

As an Experience Designer for Nectar, you’ll also be part of the wider Customer Experience Design (CXD) team and you’ll get the chance to work with other designers, researchers and writers on projects that bring Nectar to life across our different brands. You can find out more about our work, our colleagues and our culture on our Medium blog. 

About this role  

You’ll be responsible for creating the best ever Nectar experiences for our customers and colleagues – working closely with designers, developers, product managers and marketing teams.  

You’ll approach things in a balanced way, considering outcomes, design principles, analytics, customer insight and business requirements. You’ll be thinking how designs can be translated across all channels, on app, web and in store. Along the way, you’ll confidently present and document your designs. And as part of the wider CXD team, you’ll proactively share your journey and learnings with others.   

Application good to knows  

To be considered we’ll need to see your previous work. We’re interested in your whole process; how you approach problems, generate ideas, test with customers, push around pixels and iterate on what you’ve put out into the world. Here’s some tips on what we’re looking for in your portfolio: https://medium.com/sainsburys-digital-experience/experience-design-portfolios-what-we-look-for-at-sainsburys-1ace9c422d2

You don’t need to worry about having a fancy website that you’ve built yourself – although if you do that’s great. You can use Google Slides or put together a PDF – it’s totally ok. What’s most important is that you’re showing your work clearly and thoughtfully.  

Worried your experience doesn’t quite match? We’d encourage you to drop us a message or go ahead and apply anyway – we like to keep an open mind.  

What you need to do 

Develop imaginative and creative concepts for Sainsbury’s group digital products, services and propositions 

Working in scrum with a multi-disciplined team of designers, developers and product owners, create customer-centric design concepts that are validated through user research and testing  

Use a range of inputs, including interaction, brand principles, analytics, customer feedback, usability testing, technology and business requirements to develop informed and logical solutions 

With support of your product team and Design Lead, consider the wider Sainsbury’s digital ecosystem and DX strategy when designing to ensure we are creating joined-up experiences 

Design in line with and contribute to Sainsbury’s design system and style guide 

Undertake elements of research and user testing and interpret results to inform design solutions 

Work with a cross-functional team to deliver designs, user flows and journeys 

Clearly communicate your ideas and rationale to stakeholders and product teams alike 

What you need to know 

Proven experience as a UX or product designer working on digital products and services 

A conceptual approach and an eye for detail 

Experience working in an agile environment alongside designers and developers 

Understanding of designing using Adobe, Sketch and prototyping with tools like InVision 

Experience with interpreting insights from user research and keen to learn more 

Experience of mobile app and responsive design 

Experience of user testing and usability testing 

What you need to show 

A beautiful portfolio showcasing your UX knowledge on large brands – or the desire to work for one 

A passion for user-centred experience design, as well as an understanding of accessibility standards 

Excited by the opportunity to influence Sainsbury’s digital creative capability 

Excellent communication skills 

Strong interest in the latest design trends and technologies 

Excellent organisational skills 

Confidence in networking and building relationships with stakeholders 

What decisions I can make 

Design decisions that improve the colleague’s and customer’s digital experience 

Resources available to me 

The DX Community Designers, Lead Design Manager, Design systems team and Design Operations Team 

Engineers, Product Managers, Agile Coaches 

All resources within Sainsbury’s, including subject matter experts