Experience Design Lead

Experience Design Lead

Job Overview

Location
Indianapolis, Indiana
Job Type
Full Time Job
Job ID
32064
Date Posted
8 months ago
Recruiter
Marua Konsta
Job Views
30

Job Description

At AES, we raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our small, global teams. Apply here to start an extraordinary career today. 

Main Resposibilities

  • Shape and evolve the AES vision of customer centricity, partnering across the organization to breathe life into the systems and processes that dictate the experience of our customers and staff. 

  • Ensure digital solutions deliver intended outcomes through active collaboration with Customer Care leaders and digital portfolio lead on current experience and with implementation project teams on future experience. 

  • Champion continuous improvement mindset through iterative development and deployment of customer journeys. 

  • Assess customers’ needs through active listening, creating insights from data and identifying gaps where customer experience or expectation is unrepresented or under-represented. 

  • Deploy an inner loop & outer loop process in concert with Customer Care leaders to improve customers’ experience. 

  • Contribute to the broader strategy to create value for customers and becoming their energy partner of the future as a member of the Customer Leadership Team. 

Requirements

  • 8+ years of experience.  

  • Organizational transformation. Market research. Customer experience roles at an enterprise level. Startup/entrepreneurial mindset and/or experience. 

 

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

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