We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.  

Effective complaint management is critical to customer satisfaction. This role manages high level technical complaints escalated internally and direct from social media, and the press. 

We take pride in providing a dedicated point of contact for customers, taking full accountability in resolving the issue and delivering fantastic customer service.

A main purpose of this role is to ensure the Executive Technical Complaint team continues to deliver outstanding customer service whilst supporting customers with their technical issues to aim for the most efficient complaint resolution, we. 

• Pride ourselves on providing dedicated case management for customers and take full ownership of an issue ensuring that we reach the right resolution as effectively as possible 

• Understand customers view points and their experience  

• Identify the root cause of fault and aim to resolve both the fault and complaint as efficiently has possible 

• Act as the Voice of the Customer for all internal projects offering unique insights from a customers’ perspective 

• Ensure that we are compliant with all Regulatory and Legal requirements 

• Support our colleagues and enjoy a collaborative way of working with all areas of our business 

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.