responsibilities will include:

Support the regional management teams in the administration of ER cases and processes.

Take accurate non-verbatim typed notes remotely via teams during any formal hearings such as investigations, disciplinaries, grievances, appeals and long-term sickness meetings.

Ensure the manager and employee receive a copy of the notes and agrees the content within an agreed time period.

Ensure OCS policies and processes are understood and always followed.

Produce all formal written communications with employees undergoing an ER process such as invite letters, outcome letters, assisting in compiling reports, etc.

Liaise with the MyER team, to regularly update on cases, and to sense check all documentation prior to sending.

Assist regional management teams in booking the formal meetings required, in an efficient and timely manner.

Throughout the relevant ER process, the role holder will liaise with the MyER team, and compile a full case bundle to aide the manager dealing with the case.

Experience and Qualifications required:

Proven track record in providing administrative support to ER processes

Excellent verbal and written communication skills

Adept at writing formal letters that can be relied upon in legal proceedings in the future

Collaborative individual who can build good rapport with operational managers and key stakeholders

Strong self-starter and team player who can work equally well on their own, using their own initiative

Influential individual and able to adapt quickly to changes in priorities and circumstances

Well organised and effective in managing their own and others time.

What will you get in return?

An enhanced pension scheme (above auto enrolment rates) - to save for the future

Life Assurance – to protect your family should the worst happen

25 days holiday, plus 8 bank holidays on top

Option to purchase additional annual leave

Private Medical Insurance – to protect you

Access to 100s of high street discounts

Financial Wellbeing support - Access to low interest loans

Recognition scheme ‘OCS Stars’- monetary rewards given to top performers

Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme

Long Service Awards

Cycle to work scheme- discounted bicycles

Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support

Successful candidates for this role, who meet the eligibility criteria, may have the opportunity to undertake a formal work-based training course under our commitment to personal and professional development through the Government’s apprenticeship scheme