Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

You’ll ensure the entire Openreach CTIO & Digital teams are aligned to a single operating model that embraces Agile best practices to drive high quality, frequent delivery of business outcomes at pace in collaboration with the wider Openreach delivery teams, so that together we can create the best experiences that enhance both our customers’ lives and colleague experiences. You will be involved in a combination of strategizing, designing, and driving Digital transformations, Agile transformations, Value streaming facilitations, mentoring, coaching, and training agile teams to enable Agile adoption at scale across Openreach. Working with the other Agile Practice leads and Lead Agile Coaches Pan-BT, a key part of the role is ensuring consistency of approach and best practice.

You'll have the following responsibilities

The purpose of this role is to ensure that the Openreach IT unit, successfully and efficiently evolve the Agile Transformation and keep it running at pace with the right strategy, governance, process, frameworks, metrics.

Enable Agile transformation in Openreach and facilitate teams’ progress toward team/organization/practice goals

Agile thought leadership - Expose our technology and service delivery teams to the latest innovative thinking and ideas on agility in technology and customer experience areas

Define and measure actionable Agile metrics to provide insights such as (1) Team Health & Maturity, (2) Performance Predictability, and (3) Business Outcomes

Leading engagements with internal teams to initiate or advance their transformation with a sharp focus on business outcomes and value delivery by creating consistent approaches and communications.

Instigate change and continuous improvement to increase the productivity of the teams and quality of all software engineering deliverables, fostering unified development strategies inclusive of DevOps, QA, Architecture and UX and a customer-feedback driven agile development strategy

Close collaboration with delivery teams and organizations to support alignment of current processes to actual in-the-field delivery definitions and processes

Provide coaching and training to technology product development teams, service delivery teams and business leaders globally

Periodically retrospect and assess current agility, quality and customer experience levels and rollout next agility improvement wave

Create and facilitate collaborative Workgroups and Communities of Practices leading to industry best thought leadership and practices

Effectively communicate agile and quality improvement initiatives and its outcome to global stakeholders

Rollout and implementation experience on emerging methods such as VSM, Design Thinking, Lean UX, Lean Budgeting in product technology organization

Engagement with Digital: Responsible for unifying the Digital Strategy with the Openreach strategy both from a Culture and IT standpoint while co-creating the Digital Way and the Agile Identity

You'll have the following skills & experience

First’ mindset with an ability to build and sustain trust at all levels across the organization

Champion & educator of Agile Methodology: Extensive or subject-matter expert understanding of the principles, components and features of Agile methodology, with a continuous learning approach to new concepts and best practices.

Stakeholder Management: ability to manage & influence stakeholders with lack of agile knowledge and competing priorities.

Systems Thinking: Extensive experience analysing and connecting concepts and components across the entirety of a system (e.g., E2E value stream) to understand how value flows through the system, anddiagnosand resolve complex issues.

Interpersonal Savvy: Extensive experience influencing 

Senior Leaders (i.e., MD, Director level and suppliers across CFUs) and large-scale teams, without reliance on authority to obtain stakeholder buy-in.

Driving Engagement: Extensive experience fostering and empowering high performing teams.

Facilitation: Excellent facilitator, with the ability to communicate and adapt your style based on the situation/ context.

Conflict Resolution: Extensive experience in effective conflict resolution within and across teams.

Problem Solving: Extensive experience solving complex problems across cross-functional contexts. 

5+ years’ experience in technology and product management - Agile Product Delivery covering Development, Testing and Release Management

3+ years of agile coaching and transformation experience in a reputed technology organization

Significant experience working with organizational leadership and teams to change and adjust organizational design to promote self-organizing teams within an enterprise environment

Significant experience working with organizational leadership and teams to change and adjust organizational design to promote self-organizing teams within an enterprise environment

Experience with design and delivery of agile trainings (e.g., agile roles, agile release process, road mapping & visioning, user story writing, team building)

Deep knowledge and experience with multiple agile frameworks (Scrum, Kanban, CI/CD, Continuous quality, TDD, BDD, LeSS, SAFe and DevOps)

Experienced in training teams and launching ART (Agile Release Trains)

At least 1 Coaching Certification

Excellent communication, strong virtual collaboration, mentoring skills, consulting, influential, collaborative, and observant

Experience in driving organization level Transformation & Change Management; awareness/experience in Org Change Management frameworks – e.g.: Kotter’s framework

Has built high performing teams, and focuses on ever improving team dynamics and performance; has helped teams manage interpersonal conflicts, challenges, and opportunities for growth

Hands-on ALM tools (JIRA, Rally, Version One, ServiceNow, etc.), Realtime Dashboards (Miro, Mural, etc.)

Benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!