Our story
As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital & Media, eCommerce, Loyalty & Fintech businesses to transform the customer experience under one banner. 

We are transforming and disrupting Woolworths and the market - we’re made up of great people with big ideas. We’re proud of the work we do and we want to be known for delivering exceptional customer experiences. 

About the opportunity 

An exciting opportunity has arisen for a strong people-leader and SME in conversational AI to lead and manage our conversational AI team.  This role will see you establishing an engineering culture of passion as well a providing real though leadership around the future direction of conversational AI.  Key Responsibilties include:

• Recruiting, maintaining and growing appropriate software engineering capacity and competencies within the Conversational AI Chapter;
• Defining, establishing, and maintaining engineering and releasing quality and performance standards and procedures across the Conversational AI Chapter;
• Establish an engineering culture of passion for innovation and relentless improvement to the platform engineering organisation;
• Work as part of a team developing applications and services using Agile development methods;
• Lead with ‘secure by design’ mindset with PCI, PII and cyber security at the core of design;
• Understanding and applying fundamental design principles behind a scalable application; 
• Responsible for maintaining awareness of current business and industry issues/trends relating to contact center technology solutions.;
• Work as part of strategic group in relation to future direction of Conversational AI in retail contexts;
• Alignment of solution designs and strategic direction across multiple projects and business units;
• Lead the adoption of Agile / Scrum practises, methodologies and mindsets;
• Demonstrated experience contributing to all aspects of software delivery;
• Technical leadership in delivery for significant software applications/project.

About you

• Demonstrate a strong background and though leadership in the conversational AI / machine learning space;
• Proven people leadership experience with at least 2+ years in software engineering management;
• Good understanding of digital platform engineering principles.  Especially in Conversational commerce;
• Experience with Contact center technologies would be highly advantageous (Genesys, Amazon connect, Twilio or similar); 
• A good understanding and/or experience working in an Agile delivery environment;
• Excellent written and verbal communication/presentation skills.

Key technical capabilty

• Experience with virtual assistants development frameworks (e.g. Dialogflow, Alexa skill, Facebook, etc..)
• Experience with Node.js, specifically REST APIs with Express
• Experience with cloud, with a preference for Google Cloud
• Experience with Kubernetes, docker containers and managing cloud infrastructure
• Experience with DevSecOps model and implementing CICD pipelines
• Understanding of Machine Learning fundamentals.

Grow with the Group
 

Woolworths Group has announced it will be requiring Australian team members to be fully vaccinated against COVID-19 (subject to medical and religious exemptions).
 

As an inclusive, team-first company, our people are at the core of everything we do. 
 

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
 

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. 
 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. 
 

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
 

We’d love to hear from You
 

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180
 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes