Minimum qualifications:

Bachelor's degree or equivalent practical experience

Experience working in a professional services environment, and experience working with stakeholders in a program management capacity

Experience working with cross-functional, geographically dispersed teams and customers

Experience with industry standard financial concepts and metrics

Preferred qualifications:

MBA or graduate degree in a management, technical, or engineering field

Experience in writing and negotiating contractual documents

Experience managing a program/engagement Profit and Loss

Experience in value consulting, proposal development, and execution with technology products and/or services organizations

Experience partnering with channel partners, systems integrators, and third-parties to deliver and manage implementation of solutions

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As an Engagement Manager (EM), you will function as a Go-to-Market lead for Cloud Customer Experience (CCE) and interface with our customers to define a services strategy which will enable them to realize their business objectives throughout their Cloud adoption journey.

In this role, you will support a multi-customer portfolio focused on supporting our customer’s adoption of the Google Cloud Platform. You will regularly engage with diverse stakeholder groups (e.g., executives and a cross-functional teams). You will also travel domestically and internationally approximately 25% of the time.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

Partner with the pre-sales team to accelerate adoption by qualifying opportunities, promoting services, capturing customer requirements, and developing an implementation strategy for customer accounts

Lead and partner across teams to define customer target business outcomes and define related workstreams and success criteria to meet these goals

Manage scope, schedule, and cost for creating relevant agreement frameworks

Coordinate with delivery teams/partners to develop staffing plans and design project budgets

Manage portfolio level financial metrics, bookings, credits, and staffing forecast