Imagine what you could do here! Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar for Apple and our channel partners.

The Ownership Operations team collaborates with partners across Apple to enable customers to receive an extraordinary experience each time they engage with Apple while optimising sales performance. The scope of responsibilities of the team includes stores’ customer and team programs, commercial performance, small and medium business operations, and store operations field Leadership. 

Key Cross-Functional partners include Store Teams, Retail Marketing and Engagement, People, Apple Online Store, Retail Design, Development & Merchandising, and Retail Technology. The EMEIA Readiness and Campaign Manager plays a meaningful role in supporting the execution of Apple Retail key priorities and driving those initiatives as a part of the EMEIA Ownership Operations team. This role will work with a broad range of senior leaders as they implement annual and quarterly readiness plans and campaigns that both deliver new products and innovations to the field while improving engagement and performance across the fleet.

Key Qualifications

• Proven leadership in establishing vision, goals and developing strategic and tactical execution plans
• Demonstrated ability to analyze data and information, identify trends and problem statements, build innovative solutions and strategies, drive implementation and execution and iterate
• Passionate people manager who builds capabilities of individuals and teams through effective employee development, involvement, communication and mentoring.
• Demonstrate collaboration and inclusion through hiring and promoting inclusive and diverse talent, encouraging all voices to be heard and valuing those voices, and serving as an example of leading a culture of belonging for others across Apple.
• Consistent track record of leading highly capable leadership teams to deliver cross-functionally
• Expert knowledge of the retail industry, commerce, and omni channel trends
• Obsesses over the customer experience including experiencing our products and services as our customers do in order to exceed customers expectations
• Ability to prioritize, plan, delegate and implement strategies, programs and projects optimally.
• Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnership.

Description

The EMEIA Readiness and Campaign Manager is responsible for implementing strategies, roadmaps, funding requirements, and implementation plans that will ready leaders and teams to deliver new Apple and Apple Retail product, service, and program innovations. This role is accountable for the EMEIA execution of the Readiness and Campaign programs enabling an outstanding and consistent customer and store employee experience, while delivering excellent sales performance.

 Interacting very closely with the broader Global Retail Support team, Online and Store leadership partners locally on opportunities for change to current operations, in line with the business objectives. The role ensures geo feedback is brought up to the WorldWide team to build innovative approaches in alignment with the needs of the market. Strong accountability to the business priorities and financial planning, leading a distributed team of individual contributors to deliver on medium to large size, global and cross-functional initiatives.

Education & Experience

Master’s degree in relevant field (MBA a plus) or equivalent experience10+ years of experience in Retail operations or related field3-5+ years of management experienceSome travel required