Team Co-ordinator - eComm

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. 

If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

As part of the Consumers Products Division, you’ll be playing a huge part in our mission: to democratize the best of beauty, and for us, beauty has to be sustainable.

We embrace and enhance emerging trends to create the most relevant and sustainable beauty products and experiences, making them accessible to each and everyone all around the world, thanks to the diversity of our brands and their communities.

Our Division has the world’s #1 beauty brand in L’Oréal Paris, the #1 makeup brand in Maybelline New York, the #1 natural brand in Garnier, as well as NYX Professional Make Up. Beyond our four iconic global brands, we have a unique brand portfolio including among others like Essie and Garnier.

L’Oréal UKI is seeking a self starting, results driven  team co-ordinator to join a growing amazon business at a pivotal time. This is a truly multi-functional role with the team co-ordinator sitting within the amazon commercial team supporting two account managers but working with business partners across e-merch, performance media, online brand teams, Supply chain & Finance. Amazon is our highest profile e-com customer within the CPD business and so this role will give exposure and further development opportunities for the future. And will be working directly across all of CPD’s marketing leading brands.

You will

Customer & shopper service

The amazon team co-ordinator ned to be shopper & customer service obsessed with a high level of attention to detail though out their work & good communication skills. 

Launch & Catalogue maintenance

• Work with NAM on NPD launches for Amazon using developed rationale and complete Big Bet Reviews with Online brand manager to agree on key product launches. 

• Build critical path to achieve launch dates set by the brands & manage the online brand managers to have the quality of information available on time.

• Be able to check & challenge where necessary the online brand team regarding content creation, optimizing SEO and following Amazon best practise. 

• End to End NPD Launch process management – inc. pricing setup, amazon Vine Reviews, ASIN creation, site visibility etc.

• Own the Amazon / L’Oréal catalogue and ensure existing data is kept up to date and this is communicated to all relevant stake holders. 

• Monitor catalogue queries & Hazmat statuses on AMZ – weekly compliance reports. Ensure we have provided all info that AMZ require

• Work with Amazon on range reviews and range strategy & discontinuations.

Amazon content Optimization 

• In charge of all Amazon product detail page enrichment and larger scale content update projects

• Ensure that e-merch team are aligned in what actions are required, and timelines for implementing change. Manage expectations and timelines

• Consistently challenging e-merch team on amazon optimisation especially on heroes and making sure that content is up to date with current search trends

• Continually monitoring the amazon website and flagging any issues with PDP’s – titles, variations,  bullet points, imagery etc & fixed them. 

• Point of contact internally and externally for all content queries and requests

Seasonal Gifting

• Define amazon gifting range throughout the seasons & key identity further opportunities. 

• Define critical path & work with the CPD gifting lead & online brand managers to ensure gifting lands on site in time & right first time. 

• ensure that amazon team are kept up to date with all timelines and any changes are flagged

Finance 

• Set up pricing for all new products on Amazon and correct pricing when discrepancies are flagged

• Manage & clear the amazon invoice work flow (working with finance, commercial & supply chain teams to resolve disputes) 

• Set up Nomination templates for Promotions – send to AMZ and Finance 

• Responsible for clearing debt on a monthly basis by working with Finance

CPD customer strategy days co-ordination

• Working directly with the commercial operations director to plan & deliver exception customer strategy days for the CPD division.

• Including choosing event location, catering, theme & branding, goodie bag.

• Manage within set budget and working with brand & commercial teams to co-ordinate smooth landing of the event.  

You have

• Experience of implementing 360 marketing campaigns in the UK from advocacy to digital media to retailer activation.

• A knowledge of social media, advocacy and the UK influencer landscape. 

• The ability to work well independently and as part of a team. 

• An entrepreneurial mindset, and you are comfortable building things from scratch. 

• Knowledge and/or curiosity about other European markets.

You show

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.  

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.  

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.