Are you an experienced Dynamics 365 Finance and Operations Retail Functional Consultant looking to deliver leading edge, complex, business applications solutions?  If so, we are looking for you!  As a Dynamics 365 Retail Senior Consultant (SC), you will work with Industry focused teams to deliver world class Dynamics 365 Finance and Operations Retail solutions.

The Dynamics 365 Finance & Operations, SC leverages Microsoft's proven, and repeatable, implementation and cutover methodology to successfully deliver with high customer satisfaction. The SC demonstrates a blend of business process knowledge, technical solutions architecture skills, industry knowledge, and communication skills. The SC assists customers in defining and prioritizing business requirements and engages with customer subject matter experts in discussions related to agility, business value, and end to end information technology.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft’s Business Applications Domain helps customers maximize their investment in Microsoft Dynamics 365 solutions, the full portfolio of Microsoft Products and Microsoft Azure through accelerated adoption and productive use of technologies. The Microsoft Business Applications Domain team is part of a worldwide organization of exceptional people who lead and serve our customers to realize their full potential through software and services.

Responsibilities

Pre-Sales Support

Collaborates with internal stakeholders (e.g., Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW).

Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Technical Delivery  

Leads meetings with customers/partners to understand business needs. Uses business, industry and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.

Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS).

Implements solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes. Aligns solutions with the intent of the architecture.

Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.

Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.           

Follows capacity process outlined by Global Capacity Management team. Maintains tools with up-to-date skills and availability.       

Intellectual Property Management

Acts as an ambassador in consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback.

Business Development

Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies. As appropriate, facilitates other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain. Drives innovation and digital transformation. Ensures the use of existing intellectual property (IP).

Readiness

Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with domain Chief Technology Officer (CTO). Leads or participates in relevant technical communities, and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Operational Excellence

Completes operational tasks and readiness, and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads as example and guides team members on operational tasks, readiness, and compliance.

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business OR equivalent experience.

2+ years leading retail workstreams for Dynamics 365 Finance and Operations solutions

Excellent communication and analytical skills.

Comfortable facilitating functional workshops with customers, documenting requirements, and designing appropriate solutions

Familiar with Azure DevOps or other similar enterprise planning and delivery tools.

Ability to work with functional teams with both onshore and offshore resources.

Participated in end-to-end full lifecyle implementations of Dynamics 365 for Finance and Operations [Retail, SCM]

Experience communicating and translating technical concepts to non-technical customers and business leaders.

Additional or Preferred Qualifications

5+ years leadership experience in relevant area of business.

Dynamics 365 Technical certification Dynamics 365 Commerce Functional Consultant Associate

Expert knowledge of delivery methodology - Sure Step Evolved Methodology preferred

Additional industry vertical knowledge – Retail, Manufacturing, Distribution. 

Strong communication, team building, and mentoring skills

Change Leadership Facilitation

Azure DevOps 

The salary for this role in the state of Colorado is between $105,800 - $158,200.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.