Domestic Assistant - Floor team and rapid response

Job Introduction

We currently have an opportunity for a Cleaning Response Operative to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

Cleaning Specific

• Carry out routine cleaning tasks at the schedule time and in accordance with all relevant polices and
  procedures
• Empty and dispose of domestic and clinical waste in accordance with the Trust’s infection prevention and control & waste disposal policies
• Replenish consumables (i.e. paper towels, toilet rolls, soap, etc)
• Maintain equipment safely and hygienically
• Store and use cleaning equipment and materials safely and efficiently and in compliance with COSHH
• Undertake all cleaning duties in a safe manner, using PPE and hazard signs as appropriate
• Liaise with clinical staff in order to deliver a patient focused service
• Be vigilant and report care and estate issues to your supervisor
• Under supervision, respond to any ad-hoc cleaning requests on-site
• Comply with Trust and Sodexo policy and deliver patient promises
• Maintain high standards of cleanliness throughout the area of responsibility

Specific domestic cleaning duties may include, but may not be limited to all of the following:

• Collection and movement of refuse
• Cleaning of sanitary areas, floors, all surfaces, furniture and fittings
• Replenishment of cleaning supplies and other consumables (hand towels, toilet rolls and soap)
• Maintenance of cleaning equipment and materials
• Use of electrical cleaning machines
• Use of correct cleaning products and equipment for the specific tasks
• At the discretion of the line manager, carry out cleaning duties in any other area of the hospital, as and when required

The Ideal Candidate

Customer care

• Communicate in a polite, clear and timely manner with customers
• Demonstrate a caring, compassionate and positive attitude to patients, staff and visitors at all times
• Work as team with Sodexo managers, supervisors, client employees and colleagues
• Listen, empathise and work diligently to answer any queries raised by patients, visitors and employees
• Dress in the correct uniform , inc. name badges, and appear professional at all times
• Display professional conduct and protect patient’s privacy and dignity

Compliance to policies and procedures

• Participate in the required Company and Trust training programmes
• Complete all audit and quality monitoring documentation as required
• Maintain patient confidentiality at all times
• Adhere to all legislation and Sodexo and Trust policies & procedures
• Minimise the risks of infection to patients and employees in accordance with national and Trust infection prevention & control policy

Health & Safety

• Take care of personal safety and the safety of others
• Report any health & safety concerns to management
• Use all equipment or personal protective equipment in the appropriate manner
• Report any accidents or near misses to the appropriate management and complete the appropriate
  incident/accident report forms

Package Description

Role:  To deliver the floor cleaning plan and to maintain a clean and hygienic environment for Trust staff, patients and their visitors in line with the National Standards of Cleanliness.

Key Performance Areas

Customer care and communication

• To work on the scrubbing of floors and cleaning of carpets in line with the floor cleaning plan and client request as notified.
• To work as part of a team and communicate in a polite and positive manner with colleagues, Trust staff, patients and members of the public.
• Observe patient confidentiality at all times
• To deal initially with any customer complaints.
• To demonstrate commitment to the department and the Trust.
• To give guidance to new members of staff with regard to department/ward layout and daily routine.

Cleaning

• To deliver a full cleaning service to wards, offices and departments within the hospital at the prescribed times as dictated by the helpdesk, Supervisory & Management Teams, in accordance with Work Schedules (if applicable) and activity within the area, using own initiative to plan workload and ensuring that all tasks are closed down appropriately upon completion.

Main Tasks are: -

• Empty and dispose of domestic and clinical waste in accordance with the Trust’s Infection Control and Waste Disposal Policies.
• Carry out general cleaning tasks i.e. damp dusting of all furniture, fixtures, fittings, skirtings and interior glass doors.
• Carry out high and low level dusting of walls, ledges, perimeter fittings and paintwork.
• Carry out scrubbing of the floors
• Complete AD hoc jobs through the helpdesk
• Clean all sanitary fittings and fixtures.
• Clean and maintain floor areas/surfaces using the appropriate equipment.
• Remove and re-hang curtains on ward areas; including shower curtains.
• Use the ride on machines to maintain the floors
• Clean and maintain floor equipment
• Complete any relevant training for use of new machinery
• As required and under supervision respond to any requests for ad-hoc and specialist cleaning, adhering to Infection Control Guidelines.

Other Duties

• Report any mechanical defects, pest sightings or building/environment faults to a supervisor.
• Collect and return keys after securing door, windows and exits.
• Use all PPE as required.
• Maintain a high standard of personal hygiene and be presentably dressed at all times wearing the correct uniform and identification.
• Use and care of approved cleaning materials and equipment at all times in accordance with the operator instructions.
• Maintain appropriate levels of chemicals and equipment in area of work.
• Regularly check machinery and equipment, changing filters when necessary and reporting faults as required.
• Undertake all cleaning duties in a safe manner using Hazard signs as appropriate.
• Ensure that all equipment and materials are used and stored safely in compliance with COSHH regulations

Training

• To attend all mandatory and department training sessions as requested by your manager.

Governance

The post holder will operate at all times to high standards of probity.  This will include: -

• Complying with Health & Safety Regulations and COSHH.
• Complying fully with all policies and procedures laid down by the department and approved by the Trust.
• Complying with all current Hygiene Regulations.
• Complying with Standard Financial Instructions.
• Complying with the Data Protection Act. (Patient confidentiality)

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.