Job Description

Posting Date Jan 20, 2022

Job Number 22008138

Job Category Sales & Marketing

Location Sydney Area Office, Sheraton Grand Sydney Hyde Park, Sydney, NEW SOUTH WALES, Australia

Brand Corporate

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?



JOB SUMMARY

The Director, Digital Consulting, for Marriott Digital Services (MDS) Asia Pacific region Excluding China, or APEC, supervises the daily performance of the team of Digital Managers that directly report into this role and is ultimately responsible for the digital performance of the area hotels serviced by this team (ANZP). This role leads the effort in ensuring high quality service and employee satisfaction in the Client Services group, analyzes program performance results and makes recommendations for program enhancements. The Director, Digital Consulting serves as a point of escalation for key stakeholders within Marriott Digital Services for hotel, and above-property Area and Continent stakeholders.

This position reports directly to the Sr. Director, Client Services, MDS APEC and also has direct connectivity with the corresponding Area Director of Marketing (ADOM).

Marriott Digital Services (MDS) is an in-house digital services team. MDS provides hotels with digital services, and functions as an agency-like model within the Global Digital organization.

CANDIDATE PROFILE

Education and Experience

7+ years’ experience in an agency or client services position is required or equivalent experience

5+ years’ experience in leading project teams and implementing digital strategies or equivalent experience

BS/BA degree in marketing or related field or equivalent certification from higher education

Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity.

Only candidates with full working rights to work in Australia would be considered

Certifications Earned on the Job (preferred but not required upon entry)

Brightedge Certification

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

Oversees the execution, and coordination of Marriott Digital Services (MDS) programs and services. This includes:

Defining team culture and vision by leading team meetings, setting and tracking team goals, and creating opportunities for growth.

Responsible for the delivery of MDS programs, with support from MDS Operations, across a defined area.

Monitors the work of team to ensure programs are executed on time, within budget and to a high-quality standard including time tracking.

Generates and provides accurate and timely results to team stakeholders in the form of reports, presentations, etc.

Establishes relationships with above property and property stakeholders to ensure strong communication between MDS and properties.

Directly manages the MDS Program for a select set of key ‘Halo’ hotels which significantly contribute to Area performance.

Analyzes information and evaluates results to choose the best solution and solve problems.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Sets and tracks goal progress for self and others.

Ownership and management of the MDS “sales” process with potential hotel clients in the region.

Serves as the first point of escalation for stakeholders

Partners with MDS Business Support team to ensure proper and accurate billing between MDS Enterprise projects, hotel programs, and internal Marriott teams.

Partners with Program Development and Program Management to educate and identify opportunities for additional MDS program support for hotels.

Managing Team

Establish priorities for executing work across all applicable programs, stages, etc. and monitors bandwidth of team across projects.

Monitors the work of direct reports to ensure it is completed on time and meets expectations.

Facilitates hiring activities and new associate onboarding/training as needed.

Leads regular team meetings.

Conducts direct report 1:1s, annual performance reviews and other HR functions.

Identify opportunities for growth and project leadership for direct reports.

Represents team in resolving situations.

Monitor and review team utilization levels and manage workflows as needed.

Owning Relationships

Builds mutually beneficial relationships to advance scalable solutions for hotels.

Serves as primary digital point of contact for the Area Director of Marketing (ADOM).

Maintains relationships and defines working roles with partner Marriott teams as projects evolve.

Measurement and Accountability

Ensure accurate time tracking and regularly reviews and refines processes and quality of work standards to ensure all projects continue to support overarching Marriott Digital strategies, goals and SLAs.

Ensures monthly & quarterly reporting are delivered on time.

Provides input for Quarterly Business Reviews (QBRs) to Client Services leadership.

Additional Responsibilities

Contributes posts to MDS blog, client newsletter and/or client educational webinars.

Continual education and self-growth through reading industry blogs, social media, white papers, cases studies, research briefs, etc.

Attends relevant industry conferences, training and seminars.

Performs other reasonable duties, such as special projects, as assigned by manager and MDS Leadership Team.

Presents ideas, expectations and information in a concise, organized manner.

Uses problem solving methodology for decision making and follow up.

Maintains positive working relations with direct reports, department managers, and external teams.

Manages time effectively and conducts activities in an organized manner.

Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.

Manages and implements work and projects as assigned.

Generates and provides accurate and timely results in the form of reports, presentations, etc.

Analyzes information and evaluates results to choose the best solution and solve problems.

Provides timely, accurate, and detailed status reports as requested.

Managing and Conducting Human Resources Activities

Interviews and hires employees.

Promotes the fair and equitable treatment of employees.

Facilitates regular, ongoing communication in department (e.g., staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.

Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

Solicits employee feedback.

Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Identifies talents of direct reports and their teams and assists with their growth and development plans.

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.