Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set ourselves three bold ambitions: create more personal computing, reinvent productivity and business processes and build the intelligent cloud. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. 

  

As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization has a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of establishing a new sales model leveraging modern technology and big data and analytics to drive impactful demand response and targeted sales coverage. 

  

The Technology Solutions team consists of highly capable individuals that drive Microsoft wins on the latest cloud and modern development technologies.

As a Technology Specialist, your primary responsibilities will be to engage with customers and Account Executives to understand the business’s needs, and then prove and design customer business solutions that leverage the Microsoft Cloud for Business with a focus on Modern Work and Security.  

You will own technical and solution envisioning with customers via Teams engagements including demos, custom demos, solution designs, implementation plans and proof of concepts. 

  

This role is based in our state of the art Europe Marketing and Sales Centre in Dublin.

Responsibilities

Scale Customer Engagments

Engages with customer technical decision makers and anticipates customer needs and issues proactively through data gathering.

Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers individually or at scale. Develops technical and market/industry knowledge.

Ensures technical wins for core technologies by driving technical discussions with customers. Improves customer interactions through feedback and observation.

Engages other internal resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites), mapping out and leveraging foundational resource knowledge for key areas of technology as needed to overcome technical blockers on assigned technology set.

Scale Through Partners

Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.

Build Strategy

Shares competitive insights from customer sessions with colleagues and escalates/resolves competitive situations to influence compete strategies.

Provides strategic, technical input based on Microsoft capability to contribute to strategy development, leveraging partner and internal teams.

Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, resource (e.g., OneList) items across communities so they can be added and prioritized.

Works with account teams to tailor Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape.

Collaborates with team members to monitor and analyze customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.

Solution Design and Proof

Identifies and applies existing demonstration assets. Demonstrates and oversees demonstrations (e.g., architectural design sessions [ADS], proof of concept [POC] sessions) of solutions based on specific Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.

Presents and applies reference architectures across technologies/solution areas to partners or customers for their technology sets.

Expands awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales).

Technical Leadership

Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.

Conducts group training or one-to-many events (e.g., workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products.

Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences.

Other

Embody our culture and values

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Fluent in English

Fluency in Hebrew is preferred but not a prerequisite.

Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred 

Understand cloud deployment and adoption planning 

Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology 

Deep technical experience in Office 365, Enterprise Mobility Suite and Windows including: Office clients; SharePoint/OneDrive for Business; Exchange; Skype for Business; Teams, Windows 10; Security, Yammer; Project; Visio; Power BI; Delve Analytics

Required/Minimum Qualifications

Relevant certifications from Microsoft or competitive platforms AND 3+ years technical pre-sales or technical consulting experience

OR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience

OR equivalent experience.

Additional or Preferred Qualifications

7+ years technical pre-sales or technical consulting, or related experience.

4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).