**This is a 12-month fixed term contract role.

Aviva are currently recruiting for a Production Consultant to join their Customer & Marketing team.

Perhaps you remember our interrogation adverts or as sponsors of our home team, The Canaries (or Norwich City to the rest of us) or maybe you’re lucky enough to have a pension or insurance policy with us. We’ve been around for 325 years, so we’re like that comfy chair in the country’s living room.

It’s because of that we’re focussing on giving the people what they want in terms of brand campaigns that grab you by the ears and digital experiences smoother than Kenny G. So, in 2021, Customer and Marketing was launched, bringing together customer insights, data, creative, digital and marketing teams to help our general insurance, savings and retirement, and health businesses transform how we do.

There’s huge amount of investment, Aviva strives to partner with each of our customers as we work towards a brighter future – illustrated by being the first major finance company to commit to net zero by 2040, 10 years ahead of the global target – for both us as a business and whomever we invest in.

The successful applicant for this role will sit in the Digital team, under Public Sites and Content.

Duties & Responsibilities

• Setting up and maintaining insightful reports using Adobe Analytics for a variety of different metrics

• Be the go-to person for reporting, working with Content Managers and Content Designers to decide what to report on and track

• Ensure key stakeholders have access to relevant reports to self-serve, this may include setting up frequent automations

• Ensuring our content is compliant and world-class by helping to maintain compliance of owned content by uploading items to Documentum and quality control on all pages

• Reviewing the internal briefing website regularly by seeking feedback from stakeholders and reviewing SLAs in line with the AEM Production Team and Content Team demands

• Shouting about our success by pulling together the numbers to show how we’re smashing our targets and how campaigns delivered against their objectives

• Make sure all content aligns with our sustainability and, diversity and inclusion objectives

Skills & experience

• Previous experience with Adobe Analytics

• Experience in production support of webpages and digital journeys

• Data driven, uses data and insights to guide decision making

• Experience using productivity tools such as Jira and Airtable

• Excellent communicator with experience working with various stakeholders

• Excellent Stakeholder management skills

• Quick learner & has the ability to work in a fast-paced environment

What will you get for this role?

• Salary circa £30,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for "Friends & Family". (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Guv Johal a call on 0750 008 7919 or send an email to Guv.Johal@Aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.