Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

In this job, you’ll be accountable for the performance of a digital product or group of products. You’ll operate at the tribe level which is a grouping of product squads. You’ll influence the experience of millions of customers. This role will have a material impact on the success of the Enterprise Digital Unit and your team of product owners will be looking to you for leadership and direction.

This role is the product lead for a tribe of 4-8 digital squads, responsible for the BT Wholesale public facing websites and apps. You’ll be responsible for making sure our web pages drive acquisitions and support the needs of the sales and marketing organisations.

You’ll be responsible for reporting and driving the business performance of your Digital journeys. You’ll collaborate and engage with your stakeholders to understand and interpret the commercial priorities and work with product owners to prioritise these into your backlogs. You’ll be the subject matter expert for BT Wholesale and Ventures performance metrics.

You'll have the following responsibilities

You’ll lead, motivate and manage a high performing team of product owners and ensure that their potential is achieved, best practices are shared and engagement attained. 

You’ll collate, distil and interrogate customer insight and business priorities to create a balanced view of customer needs and business challenges for your tribe.

You’ll define the overarching goals and objectives for your tribe. 

You’ll create, maintain and regularly iterate a roadmap and backlog for your tribe.

You’ll prioritise activities for your tribe based upon achieving validated learning as quickly as possible and maximising customer value.

You’ll help shape requirements for new initiatives from other areas in Digital. You’ll translate these commercial/ marketing/ service strategies and targets into a digital experience backlog for your tribe.

You’ll create business cases to secure investment and own budgets required to deliver outcomes for your tribe.

You’ll be accountable for the product performance of your tribe and expected to provide insightful reporting and create plans to assure it.

You’ll create an engaging and long-lasting connection with stakeholders up to and including the Enterprise board. 

You’ll have a collaborative way of working, within, and across tribes, breaking down any barriers to move relationships forward.

You’ll create an engaging and long-lasting connection with stakeholders up to and including the Enterprise board. 

You’ll have a collaborative way of working, within, and across tribes, breaking down any barriers to move relationships forward.

You'll have the following skills & experience

Experienced Senior Digital Product Owner

Solid understanding of agile methodologies and experience leading multiple squads

Experience working with the Adobe marketing cloud, JIRA, confluence or other similar tools

Agile & Digital transformational experience a bonus

Experience of Human Centred design principles and Web Analytics.

Deliver more value with less effort’ - Value and outcomes focus 

Create world class digital experiences’ –  Product ownership in and beyond digital 

Live, breathe and transform Digital and make us famous’ -  Ambassador for Digital 

Enable people to do brilliant things’ - Empower people around you

Reflect and learn – constantly. And have a growth mindset’ - Build, measure, learn 

Facilitate people being able to disagree and commit’ - Able to resolve conflict

Communicate and share, share and share more’ - Radical transparency

Ask questions and challenge but be supportive’ - Supportive but challenging 

Informed decision making over gut instinct’ - Data and insight driving decisions 

Create energy and set the direction’  - Positivity, ambition and Leadership

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Life Assurance

Pension scheme

Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

50% off BT and EE mobile pay monthly or SIM only plans

Exclusive colleague discounts on our latest and greatest BT broadband packages

BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!