Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

We’re looking for a talented Digital Product owner with a drive and passion for digital to join our growing team and become a key part of our digital transformation . You will be responsible for owning and developing the product vision and roadmap for BT Enterprise’s flagship mobile apps building and iterating best in class digital app journeys targeted at SoHo and SME Customers. This would include a target of increasing digital engagement, reducing contacts into our Service Centres, and driving up digital satisfaction. You will set the vision and priorities and drive an agile squad to deliver against that vision and targets.

You'll have the following responsibilities

You’ll create, manage, and regularly iterate a roadmap and backlog for your squad.

You’ll work with a range of stakeholders across multiple areas to understand new business needs and translate them into product requirements

You’ll define user stories for all new product deliveries and manage the priority of the backlog 

You’ll be responsible for digital self-service metrics including digital channel share, net promoter score (NPS) and propensity to contact (PTC)

You’ll work with conflicting priorities and use customer insight and digital analytics to make informed decisions 

You’ll communicate clearly, transparently, and concisely with stakeholders and tell your squad’s story.

You’ll have a collaborative way of working, breaking down any barriers to move relationships forward.

You’ll drive the execution of the product roadmap working with multi-location development teams to deliver in agile and waterfall development cycles 

You’ll collaborate with the Design team to define the UX & UI for all future capabilities, participating in user testing initiatives when required

You’ll lead on competitor research and benchmarking analysis, incorporating findings into future roadmap

You’ll prioritise activities for your squad based on what you’ve learnt from optimisation and tests – we want you to fail fast and learn quickly

You’ll define reporting requirements to monitor product performance against key success criteria

You’ll ensure your journeys are compliant with security guidelines 

You'll have the following skills & experience

Experienced Digital product owner of a native mobile app 

Understands agile scrum methodologies and has worked as part of a squad

Strong stakeholder management skills 

Able to work with peers, scrum teams and business stakeholders to maximise value created by squad.

Data driven, has excellent knowledge of product KPIs, and ability to draw insight from the numbers and translate to business requirements

Understands and applies lean principles of rapid build / measure / learn cycles.

Sound understanding of what creates value and what does not.

Has a thirst to understand and learn their product’s features and technical composition. Is aware of new technologies and the potential they provide.

Knowledge of Mobile app platforms (iOS, Android) and cross platform mobile development (Flutter)

Experience working with the Adobe Experience cloud (e.g. Adobe Analytics), JIRA, Confluence, or other similar tools

To think big and beyond the day to day.

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Life Assurance

Pension scheme

Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

50% off BT and EE mobile pay monthly or SIM only plans

Exclusive colleague discounts on our latest and greatest BT broadband packages

BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!