This role reports into the Senior Product Manager within the Business Solutions team that sits within IT. It is one of a number of Product streams that span different business capabilities and is focused on delivering capabilities that support the Harrods ‘Digital Shopping Journeys’ product stream (Search and Merchandising, Product Listing and Detail pages, Content, Personalisation, Product Recommendations & Reviews etc.)

Our IT department work in partnership as a trusted advisor to the Harrods business functions, working collaboratively with them to innovate our business and deliver transformational technology and change. 18 months ago, Harrods re-platformed it’s eCommerce capabilities into a world-class, industry leading destination for luxury shopping through its partnership with Farfetch.

Working as part of the Harrods Digital Product team, you will be responsible for maximising the value of this new digital platform, delivering world-leading customer experiences, and helping build agility into the end-to-end process.

About Us

Harrods has an exciting vision in this space, and you will be responsible for driving a roadmap that enables the shopping journey on Harrods.com to be world leading and world class, delivered through cutting edge methodologies, technologies and tools and partnering with internal and external experts. 

Working alongside other Product Owners, you will be responsible for the prioritisation and delivery of the digital product backlog to build our vision for world-leading digital shopping journeys.

About You

You must be able to adapt and work effectively with varied and changing situations, individuals or groups. The digital environment is fast paced and demanding; you will demonstrate the determination and ability to work under pressure and with flexibility, whilst delivering high levels of performance and commitment to Harrods, customers and colleagues.

You will have:

• A clear passion for the brand and digital customer centric journeys
• A knack for driving product identifying key metrics to measure value and progress against
• A curious mind that enables you to self-learn about new customer problem areas or opportunities
• Experience working as a Product Owner within a digital environment, working with consumer facing website and apps, ideally retail.
• Experience with Agile ways of working and collaborating with cross functional development teams, ideally within online retail.
• Able to solve complex problems and take a new perspective on existing solutions
• Ability to demonstrate a solid understanding of online user experience, information architecture, SEO and web analytics.
• Flexibility and readiness to adapt to changing priorities

Knowledge or experience of the following is desirable:

• Certified Scrum Product Owner

Our Promise to You

No one gets slotted into a box at Harrods. We will encourage you to be yourself and bring your whole personality to work. Then, together, we will find new ways to delight customers, bringing them luxury experiences that redefine the art of what is possible.

More immediately, you will benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or Instagram.