Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

The Opportunity

As our Product Operations Manager, you will play a huge part in us achieving our ambitions to create a ‘World Class Product Team’ across our c150 person Product team. Your remit and responsibility will be to manage & embed capability initiatives, all focused on improving our ways 

of working and removing inefficiencies for our Product Your work will enable our people to spend more time building World Class experiences and less time working out how. You will report into the ProductOps Lead & be aligned to one of our three Product areas and support c40 people from Director to Product Professional.

You will achieve this by designing new processes, partnering with other Operations teams (including Finance, HR & Recruitment) to equip our Product team with the tools, processes, systems, services and guidance documentation to consistently deliver brilliant Products at scale.

What you'll be doing

Vision and strategy

• You’ll contribute to the strategic ProductOps direction, creating standards and best practices that improve cross-functional collaboration and communication

• You’ll implement continuous improvement opportunities, ensuring the efficient and optimised operation of the Digital Product team, to enable the team to focus on building World Class Products

People Operations

• You’ll create and own processes for Product team specific onboarding and offboarding experiences for permanent and contractor resource

• You’ll own Product team organisation documents and be responsible for keeping these constantly updated

• You’ll facilitate weekly Product team recruitment calls to remove blockers and promote visibility and awareness of progress

• You’ll work with our Finance team to ensure we are in control of our finances and budgets

• You’ll work with the Communications team to ensure Product specific messages land

Training & Development

• You’ll partner with Product Leads to understand training needs and enable the Product team through selection, purchasing/budgeting of training and conferences 

Ways of working

• You will be responsible for ensuring our Product playbook is maintained and advocate its use and drive adoption.

• You’ll create and own Product templates to increase efficiency and consistency across our Product team

• You’ll ensure feedback loops are in place to capture insights and feedback on new practices and methods

Tooling

• You’ll ensure both the software and hardware needs of the Product team are being met

Culture & Community

• Responsible for establishing and maintaining Product communities and knowledge sharing activities with counterparts across BT Group Digital Product teams

• Drive external Product team advocacy 

Who you are

• Experience in driving operational efficiencies in a transformative way across areas of Product

• Leading transformation 

• Solution-focused achiever - Identifies and implements plans to overcome obstacles and achieve ambitious goals.

• Inspiring communicator - Creates compelling messages that inspire and influence others to engage and support.

• Curious and creative - Naturally motivated to ask questions; open mindset embracing experimental approaches and challenging assumptions.

• Collaborative and constructive - Fosters teamwork and relationship-building skills across multiple levels and functions in the organisation. 

• Resilient and flexible – Comfortable with lack of clarity or poor problem definition, ability to adapt approaches to best fit the challenge faced. 

What we can offer you

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Option to join the Healthcare Cash Plan

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!