Role Summary:

The Digital Mail Services Administrator plays a key role in ensuring effective digital imaging, data lifting and key completion of documents by scanning and indexing documents correctly and efficiently. The successful applicant will also provide customer satisfaction by ensuring that physical mail which cannot be scanned is sorted appropriately for routing to appropriate areas.

What will you do?

On a regular basis, this role will rotate between operating a scanner and performing data entry.

Scanning:

As the last person to work with the physical document, the administrator plays a key role in ensuring effective data lift and key completion by scanning each document correctly.

By effectively sorting documents, the administrator helps streamline claims to the appropriate area, reducing potential re-work.

By prepping and scanning the documents fully and correctly in a timely manner, the administrator contributes to meeting service levels agreements between Canadian Document Services and the Health & Dental claims area.

The administrator also provides customer satisfaction by ensuring that all documents received are handled safely and expedited to the appropriate departments in a timely manner.

Indexing:

As the first person to work with the digitized image, the administrator plays a key role in ensuring proper classification and correct key completion of data on claim forms and receipts.

Through key completion/indexing, the administrator is responsible for ensuring data is lifted completely and correctly, and entering key data that could not be lifted.

By completing these tasks correctly and in a timely manner, the administrator has a direct impact on the quality of the output to customers, whose claims may be auto-adjudicated based on the data entered. Also, reduced errors in the process will lessen the number of claims which require manual intervention by the Health & Dental claims area, which will in turn increase the efficiency of the process and reduce costs.

By reporting issues, gaps and opportunities to the supervisor, the administrator ensures that each document received is handled with caution and due diligence.

What do you need to succeed?

Intermediate time management skills

Intermediate multi-tasking ability

Excellent keyboarding and computer skills

Collaborates effectively with other team members and other departments

Communicates confidently both verbally and in writing in English and French

Focuses on the customer

Takes accountability

Understands our business and how our processes affect the Group Benefits line of business as a whole.

Notes/Unique Requirements:

RCMP security checks (including two valid photo ID’s, fingerprinting) required

Digital Mail Services operates Monday through Friday, 7:30 AM to 3:30 PM

The role involves tasks which are of a repetitive nature

The role involves working in a dusty environment

The role is onsite at the Waterloo-King (227 King St. S, Waterloo, ON) location

What’s in it for you?

Great Place to Work® Certified in Canada and the US.

Named 2021 “Best Places to Work” by Glassdoor

Canada Award for Excellence for Mental Health at Work - 2021

Flexible hybrid work model including in-country work-from-home if you prefer.

Pension, stock and savings programs to help build and enhance your future financial security

Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

A friendly, collaborative, and inclusive culture

Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds