Digital Experimentation / Optimisation Analyst (12m FTC)

We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair. We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

We are on a hugely exciting journey within data and experimentation to develop a world-class team here at TalkTalk. The Digital Experimentation Analyst will support our Digital Experimentation Lead maintaining our digital experimentation program within our self service and My Account digital products, supporting agile digital product teams in the delivery of experiments and controlled feature releases (rollouts). You’ll work in partnership with the UX team, developers and digital analyst’s to plan, support the build of, monitoring and analysis of experiments enabling improvements in our digital experience to drive improved digital NPS and cost to serve.

This will require the Digital Experimentation Analyst to be closely aligned with the strategic delivery of new journeys and features whilst living and breathing their specific goals and objectives. 

Key responsibilities:

• Onboarding agile teams across all experimentation technology and strategy. Educating, and enabling them to autonomously execute their own experimentation agenda
• Work directly with the Digital Experimentation Lead to establish governance and operational excellence guidelines
• Provide first line support for our agile teams and business units on all things experimentation, from refining hypotheses, analysing test results and designing experiments
• Collaborate with the digital analyst to measure the commercial and digital experience (NPS) impact of experiments
• Execute quarterly maturity benchmarking exercise across the organisation to build an evolving picture of our experimentation maturity and sophistication
• Work directly with developers to support the implementation of experiments both server side and client side
• Collaborate with Product Owners to set experiment goals within individual teams to drive accountability and ownership of maturity.
   

What you need to succeed

• Strong knowledge of A/B Testing and experimentation practice principles, spanning ideation, hypothesis building, experiment design and measurement, build, launch, analysis, statistical principles and results sharing.
• Demonstrable experience of using experimentation platforms, such as Optimizely or Adobe Target
• Good stakeholder management and communication skills, able to work effectively with a wide array of highly technical and non-technical stakeholders.
• Strong presentation, communication, and interpersonal skills, with high levels of empathy and a coaching mentality.
• A good understanding of how to use digital analytics (Google Analytics/Adobe) and experimentation platforms to segment and measure experiment results to determine outcomes

Prior experience of some, but not all of the following technologies and principals

• Dashboarding Tools (Google Data Studio, Power BI, Tableau)
• UX design and research in addition to product engineering principles
• Programming Languages (SQL, JavaScript, HTML, CSS)
• Server side/full stack experimentation and the use of Feature Flags
• Strong commercial awareness, able to demonstrate the business impact of their work.
• Experience of working in an agile product environment and managing workflows in Jira / Azure DevOp’s is advantageous but not essential

How we’ll support you:

• Support from your manager to help you succeed in your role at TalkTalk including career progression and professional development

• A clear onboarding program aimed at helping you settle into the business and start providing value in your first few months at TalkTalk

• Amazing benefits including a truly flexible working and work from home policy, 25 days holiday, an extra day’s holiday for your birthday, large allowances for illness, maternity and paternity

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.