Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

What you’ll do:

Group Workplace Solutions (GWS) vision to “enable innovation and delivery by allowing our people to connect and collaborate across the group with a great experience.” The remit extends to enterprise workplace platforms and systems including client devices, productivity, unified communications, video conferencing, identity, privileged access management, file services and corporate applications. GWS also manage mission critical technical infrastructure for example AD, DHCP and DNS.

As we gather and capture data (user experience, service telemetry) across our services and consolidate into our new data warehouse capability, we will leverage this information using the latest data modelling and AI techniques to inform decision making.

The role holder will support the Business Delivery Manager to proactively capitalise on the insight provided by Nexthink analytics and other intelligence sources, interpreting and implementing improvements to in order to enhance the experience of our customers, the Sky employee. This role will help to manage the data that will drive and influence the Enterprise Technology Solutions strategy and roadmaps; and will involve a high degree of data modelling and analysis, artificial intelligence, data management and support of data repositories

• Drive a culture focused on behavioural analytics and digital experience to improve Sky’s user experience for the GWS toolsets

• Gather and manage the data sets from the business and perform required analysis and reporting to deliver excellent digital experiences enabling identification of service development opportunities, designing and testing solutions to ensure they deliver the business expectation

• Prepare and share standard monthly, weekly and ad-hoc data reporting requirements for Enterprise Technology operational support, consolidating data across various technology systems

• Identify and deliver

• Proactive incident resolution – Fully automated fixes (invisible) & User enabled fixes (through user engagement campaigns)

• Problem Investigations, working with third party support groups to establish root cause and possible remediation actions

• Monitor Performance dashboards and use data to drive improvement initiatives & possible future automations/problems

• Develop XLAs/End User Sentiment (performance v experience)

• Recommend campaign usage where it will enhance the user experience e.g. targeted updates only to impacted users.

• KPI and Benefit Realisation, create regular/custom reports to demonstrate tangible improvement in user satisfaction

What you’ll bring:

• You will have Professional experience in the Digital Experience analytics, preferably using the Nexthink toolset

• Ability to self-learn new techniques from research papers and textbooks

• Build models and evaluate their impact

• Work together with other Data Analysts, Data Scientists, execs, technical and non-technical people

• Keen desire to acquire and share knowledge, we are on a transformation journey and it is vital that knowledge be shared within the wider team

• Vision, drive, diplomacy and the ability to make things happen in an environment of ambiguity, complexity and multiple stakeholders, being able to influence others without direct authority.

• Working in a dynamic environment: Enjoys working in an innovative and creative environment. Able to deliver big picture benefits

• Experience with a variety of different Digital Experience analytic toolsets and Data Analysis toolset and methodologies e.g. PowerBI, AccessDB, Python, Powerpoint, and understand the benefits of each method in the context of supporting business needs

UK&I Technology:

Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you’ll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You’ll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That’s not all. You’ll also design, develop and deliver digital services for millions of customers across the UK.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.