Job Title/Location: Digital Customer Insights & Experience Strategist, London & WFH Salary: £negotiable average bonus of 19% (£11,500) pension contribution to 13% (£7,800)

 WFH: Average week of 1 day office & 4 days WFH Requirements: A business strategy and planning background would be perfect. Any practical research experience across a range of qualitative & quantitative research methodologies would be viewed as a bonus. 

Role Snapshot: You will set the customer insight agenda, providing oversight of primary and secondary research activities, data analytics and customer data initiatives, market and competitor insight for proposition support The Company/Dept: This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This is a newly created team, the idea being to enable customers to make better financial decisions to build a better future. Ambitious plans are in place to become the best, scale provider of affordable and digitally led wealth management services. The Role: As a Digital Customer Insights & Experience Strategist, you are the voice of the customer for our clients Global Digital Wealth and Rapid Product Development internal partners and represent the interests of their global private investors. 

You will set the customer insight agenda and provide oversight of primary and secondary research activities as mentioned above. This is very much a pivotal role in the development and optimisation of all propositions supported by the team. You will be expected to serve as a Consultant to advise internal and external partners on the best practices for customer experience, advise on the implementation of customer journey’s and champion both teams knowledgebase and experiences. In essence, when potential new products are being considered, it will be down to you and your team to consider how this might impact the business, what technology and strategies will need to be deployed, how will this product/initiative help to shape the landscape of the business over the next 3-5 years. Experience/Skills Required: For this Digital Customer Insights & Experience Strategist role, our client is really looking for a business strategy and planning background, a lateral thinker, someone who can understand and explore problem statements. Any background in research would be viewed as a bonus. Again, any experience of conducting research activities within a retail, digital first environment would also be viewed as a bonus. Additional Information: The salary is negotiable with an average bonus of around 19% (£11,500) and also a company pension contribution to 13% (£7,800). There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term. The Digital Customer Insights & Experience Strategist position is one of a number of vacancies we are handling. 

ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years of experience in this field. Areas of expertise include IFA Administration, compliance, customer services, pensions admin/technical roles, mortgage administration, paraplanners, marketing, underwriters and IT related roles. Check the website and feel free to call Darren Snell at any time.