Accountabilities

• Understand the detail of the Digital development and delivery programme, ensuring all changes and improvements are communicated internally and externally
• Support Sales teams in pitching the Brakes ordering platform to customers, and then managing the onboarding of the larger customers as needed
• Working with Marketing teams to create and drive campaigns to promote adoption of online ordering and other webservices
• Be the principal expert in the operation and functionality of the web ordering platform, able to answer queries and issues from across all parts of Brakes and customers, particularly in relation to customer setup and onboarding, but also more generally across all the features and functions of the site
• Share and bring to life customer insight with the Digital development team by recommending or passing on new development ideas, and ensuring the customer perspective is taken into account at all stages of design and development
• On a regular basis, monitor key competitor websites to keep abreast of new developments, features and functionality, sharing any insight with key stakeholders
• Keep up to date on latest customer experience and product trends relating to the Brakes’ business.
• Creating FAQs and support documentation for internal and external customers to clearly convey the operation of the website and address common issues.

We are looking for someone who lives and breathes Customer First, with an innovative and agile approach to identify new ideas and methods, constantly looking at ways of improving service. You’ll enjoy working collaboratively with internal and external customers providing a dedicated focus on driving improvement across digital platforms. The successful candidate will inspire confidence and be the voice of the customer, back to the business, to drive new improvements. Naturally, you will be able to clearly articulate and effectively communicate complex ideas in simple terms across all levels. Ideally, previous experience working with digital technologies, understand how they support the business and meet customer needs. A great role for some who is carrying a desire to continually grow the digital customer experience.

What you’ll get:

• A competitive salary + car allowance
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

There’s a lot on offer, so what are you waiting for?

Bring your whole self to work. #BelongAtBrakes

At Brakes we’re passionate about creating an inclusive workplace that celebrates and values diversity.  We don’t want you to ‘fit’ our culture, we want you to help define it.

All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. 

FEED YOUR AMBITION. DELIVER YOUR FUTURE