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This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Digital Banking Innovation Manager

• This is a chance to join a team who design and develop best-in-class digital experiences, journeys and propositions for our customers
• We’ll look to you to lead the definition of new and innovative digital solutions to help the bank achieve its ambitions
• It's a rewarding opportunity to lead a team of subject matter experts in all digital customer experiences, giving you excellent exposure for your work

What you'll do

In this high-profile role, you’ll be shaping the future of our bank, by identifying new and innovative digital experiences and solving pain points at key moments across the user journey. We’ll look to you to act as the digital representative on change programmes, helping to deliver and manage projects through all stages in the cycle including design, build and test.

You’ll be accountable for making sure all deliverables are customer focused, meet the commercial goals of the business and are aligned to our digital strategy.

• Demonstrating the use of Agile and other digital experience frameworks to deliver change and innovation, and using customer insights that support customers and our goals
• Leveraging a deep understanding of UX techniques and user-centred design to deliver the best customer experiences
• Working closely with the relevant functions, ensuring requirements are adhered to and end results meet expectations
• Collaborating with other channels and owners of detailed processes in other programmes to promote a productive relationship
• Delivering new customer journeys that drive measurable benefits, working through the full project lifecycle through to go live

The skills you'll need

We’re looking for a digital and innovative thinker, who has a deep understanding of best practice in UX and user-centred design. You’ll already have a history of working with Agile, Lean or iterative processes coupled with demonstrable commercial acumen. We’d also like to see previous management experience and a working knowledge of banking products and services.

You’ll also be expected to have:

• Knowledge of the latest digital design and development methodologies, techniques and technologies
• Strong interpersonal skills to maximise resources, prioritise activities, balance conflicting demands and motivate others
• The ability to work to tight timescales and high-pressure plans

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.