Job Description

At Lloyds Banking Group we’re embracing change and creating a simpler, more responsive, digitally-led organisation. With us you’ll have a key role to play in shaping the financial services of the future.

Our colleagues are at the heart of our digital transformation, adopting progressive technologies and agile practices to support us on our journey to build the bank of the future. With their help, we’re serving more than 16 million online customers and transforming the way Britain banks.

What we’re looking for

• Experience in first and second line client-facing IT Support engineer.

• Intelligent, quick logical mind. Ability to analyse and troubleshoot a problem arriving at a logical solution

• Exceptional verbal and written communications skills – this will be a role co-located alongside the business areas they support so they will need to have excellent interaction skills

• Ability to prioritise, coordinate and complete tasks to set deadlines.

• Ability to work effectively both independently and in team environments.

• Able to processes and responds to a broad range of IT questions and issues raised through any communications channels (in person, telephone, email, etc.).

• Someone who responds to individual and team objectives and invests in improving personal performance by growing own skills and capabilities, coaching others when required.

Essential Technical capabilities

• In-depth knowledge of Windows 10 and prior experience of supporting colleagues on this OS

• Excellent knowledge and troubleshooting experience with Microsoft Office 0365/Office 2016 (Outlook, Word, Excel & PowerPoint).

• Experience in using both MS Azure Active Directory and MS Endpoint Manager (MEM) admin centre

• Experience of the Microsoft Manage Device (MMD) environment/platform

• Experience in supporting colleagues both at home and in the office, including the nuances of home configurations including peripheral connectivity and troubleshooting personal WiFi issues

Desired Skills

• Basic knowledge of Active Directory would be a useful but not essential

• Previous use of ServiceNow for incident management useful but training will be provided

• Knowledge of Smart Phone technology (Samsung/IPhone), especially with regards to Mobile Application Manager and Microsoft Authenticator

• Any scripting experience with Powershell would be useful

• Working knowledge of PowerBI reporting (both desktop and web versions)

What will you get in return?

You’d also get a benefits package that includes;

• A performance related bonus

• Generous pension contribution

• 28 Days leave plus bank holidays

• A flexible cash pot (4% of base salary) to spend on benefits

• Private health cover

• Wider corporate benefits and perks

As a new colleague, you’ll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

So if you possess the skills we’re seeking then get in touch, we’d love to hear from you.

Together we make it possible.